I am so thrilled to have the opportunity to share my excitement about the new leadership in this building. Our entire family has noticed the difference in just the few weeks that Susan has been in this building. She is approachable, calm, and has the wisdom and experience. It even seems as though the staff are uplifted and feeling appreciated.
Carla and Mark
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August 18, 2024
When I first toured the Preserve I noticed an over-powering smell of urine in a few areas. I foolishly overlooked that because the facilities are new and impressive. Unfortunately, my mom was neglected here. Left in her room with the door shut most of the time. On a few visits I found urine on her floor, or her pants wet with urine. Her room wreaked of urine 90% of the time.
She drastically lost weight while living here. The food was unappetizing and I’m not sure if much attention was paid to the fact that she wasn’t eating it.
I was told by another resident’s family “they don’t come get them for meals”.
I watched some resident sit for 20-30 minutes when meals were slowly passed around.
Some of the staff was very kind, but there was a rapid turn over rate.
I’ve heard many sales pitches when touring facilities, but I found this one to be the most misleading. I was even told that my mother would “improve after living here”. And that a certain resident was “almost non-verbal when she arrived and now she talks and is so cognitively improved”. (I watched a promo video with that resident. she was just as verbal when she first arrived as she was the day I met her, a year after living there).
My mom has dementia. I saw zero attempts to use the Montessori method.
I would not recommend this facility.
perry S
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October 11, 2024
I’ve been referring families to this community. I find the unique floor plan is a great space for our elderly who need memory care and can walk around in a secure area. If you’re looking for a safe clean community this one is definitely worth looking at.
Nicole Wessel
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June 13, 2024
The Preserve is such a special place. What I found that has made them 5 stars is their staff. The Activity Director is one of the best I have came across,Angel you rock. She truly loves and supports her residents. The Executive Director,Micheal, is so passionate about his residents and their well-being. They have a monistorty approach. The kindness comes within. And a shout out to Julie too, she showcases the community well. Take a tour see for yourself.
MONOLITH TV
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March 07, 2024
The concierge Michael is amazing, had a great first impression. Everything was so nice neat and clean. All staff was amazing and the residents look happy. Julie the marketing director was able to get me into a same day tour and Angel the activities director looks very involved in the residents well being it gives me a positive outlook on having my family member stay here. Great and amazing place!
I am so thrilled to have the opportunity to share my excitement about the new leadership in this building. Our entire family has noticed the difference in just the few weeks that Susan has been in this building. She is approachable, calm, and has the wisdom and experience. It even seems as though the staff are uplifted and feeling appreciated.
When I first toured the Preserve I noticed an over-powering smell of urine in a few areas. I foolishly overlooked that because the facilities are new and impressive. Unfortunately, my mom was neglected here. Left in her room with the door shut most of the time. On a few visits I found urine on her floor, or her pants wet with urine. Her room wreaked of urine 90% of the time. She drastically lost weight while living here. The food was unappetizing and I’m not sure if much attention was paid to the fact that she wasn’t eating it. I was told by another resident’s family “they don’t come get them for meals”. I watched some resident sit for 20-30 minutes when meals were slowly passed around. Some of the staff was very kind, but there was a rapid turn over rate. I’ve heard many sales pitches when touring facilities, but I found this one to be the most misleading. I was even told that my mother would “improve after living here”. And that a certain resident was “almost non-verbal when she arrived and now she talks and is so cognitively improved”. (I watched a promo video with that resident. she was just as verbal when she first arrived as she was the day I met her, a year after living there). My mom has dementia. I saw zero attempts to use the Montessori method. I would not recommend this facility.
I’ve been referring families to this community. I find the unique floor plan is a great space for our elderly who need memory care and can walk around in a secure area. If you’re looking for a safe clean community this one is definitely worth looking at.
The Preserve is such a special place. What I found that has made them 5 stars is their staff. The Activity Director is one of the best I have came across,Angel you rock. She truly loves and supports her residents. The Executive Director,Micheal, is so passionate about his residents and their well-being. They have a monistorty approach. The kindness comes within. And a shout out to Julie too, she showcases the community well. Take a tour see for yourself.
The concierge Michael is amazing, had a great first impression. Everything was so nice neat and clean. All staff was amazing and the residents look happy. Julie the marketing director was able to get me into a same day tour and Angel the activities director looks very involved in the residents well being it gives me a positive outlook on having my family member stay here. Great and amazing place!