I am disappointed. I ordered a pizza for delivery and after I placed my order Papa John's transferred it to Doordash for delivery. When they transferred it, it changed my address completely and did not allow me to change it. I wrote the correct address in the delivery instructions and received a message from the driver shortly after asking if the (address that they changed it to) was the correct address. I told the driver they were in the wrong location and provided them with the correct address (the same address in the delivery instructions).
They waited 15 minutes and marked the order as delivered. It was not delivered to me. I've been on hold for at least 30 minutes with Papa John's. I also called DoorDash, waited on hold for 15 minutes for a re-delivery and the line disconnected. When I called back they told me I needed to speak with Papa John's to get a refund. This is terrible!!!
jose lopez
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April 06, 2025
The pat 3 times I’ve shown up here 5-10 minutes after the promised finish time and my order has yet to be done. I don’t mind the delay but with how rude the staff is when I ask how long it would be out of courtesy and they say “ when it gets done” is just utterly unprofessional
Michael Prudent
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December 26, 2024
I was hung up on when the service rep felt my order was too complicated. I then called and asked to speak to a manager, I was transferred to mission hills with Lea, and they told me that they could not support the special I had queued up even though it was plainly offered to the masses. Their system is not well maintained, and they are quick to leave you on infinite hold.
Elizabeth Fisher
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May 13, 2022
My order was online and when I called to let them know that my pizza was missing an ingredient, the guy who said he was the Manager for now named Jose, tried arguing that I didn’t chose a one topping. I proceeded to tell him that my sauces Initdered were missing too and that my pizza was cold. Not even warm. He puts me on hold and never came back. Disgusting food and extremely poor customer service and I don’t believe he was a manager cause they don’t behave like that.
Jenn Colors
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June 22, 2025
Their EBT has been down forever due to new owners makes no sense & super inconvenient
I am disappointed. I ordered a pizza for delivery and after I placed my order Papa John's transferred it to Doordash for delivery. When they transferred it, it changed my address completely and did not allow me to change it. I wrote the correct address in the delivery instructions and received a message from the driver shortly after asking if the (address that they changed it to) was the correct address. I told the driver they were in the wrong location and provided them with the correct address (the same address in the delivery instructions). They waited 15 minutes and marked the order as delivered. It was not delivered to me. I've been on hold for at least 30 minutes with Papa John's. I also called DoorDash, waited on hold for 15 minutes for a re-delivery and the line disconnected. When I called back they told me I needed to speak with Papa John's to get a refund. This is terrible!!!
The pat 3 times I’ve shown up here 5-10 minutes after the promised finish time and my order has yet to be done. I don’t mind the delay but with how rude the staff is when I ask how long it would be out of courtesy and they say “ when it gets done” is just utterly unprofessional
I was hung up on when the service rep felt my order was too complicated. I then called and asked to speak to a manager, I was transferred to mission hills with Lea, and they told me that they could not support the special I had queued up even though it was plainly offered to the masses. Their system is not well maintained, and they are quick to leave you on infinite hold.
My order was online and when I called to let them know that my pizza was missing an ingredient, the guy who said he was the Manager for now named Jose, tried arguing that I didn’t chose a one topping. I proceeded to tell him that my sauces Initdered were missing too and that my pizza was cold. Not even warm. He puts me on hold and never came back. Disgusting food and extremely poor customer service and I don’t believe he was a manager cause they don’t behave like that.
Their EBT has been down forever due to new owners makes no sense & super inconvenient