Waited over 40 minutes AFTER I got the email that my order was ready for a single cup of soup! This place is also so dirty and the staff move at a snails pace. The manager Erica was just standing around while 7 people were waiting. I would say I feel bad for these workers but it doesn’t look like they care for the customers either. Management needs to do SOMETHING! And the place is so dirty! Hats, aprons, and dirty dishes stay longer than the guests. The bathroom was “stocked” with no soap, seat covers, and the tp was left on top of the container??
Guadalupe Pinon
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August 06, 2025
The food is good people are nice. The reason I gave 3 star was because I paid for 2 bowls of soup (not cup size) and they only filled them half way when they are supposed to be fuller. Double check your orders before you leave.
Sofya Filaretova
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May 27, 2025
Terrible experience. I do not recommend this place to anyone.
It’s always dirty here, there’s no hot coffee available most of the time, and today there wasn’t even hot water. I waited 20 minutes for my online order, and only after I asked where it was did they tell me they were out of berries. They canceled my breakfast without notifying me, and instead of the $6 parfait I paid for, they offered me a $2 pastry — which the app always offers as a cheap add-on anyway. No apology, no compensation, no customer service.
I was also given a cup of hot water in an open coffee cup instead of a sealed hot spot or proper tea option. Completely unacceptable. No breakfast, no hot tea — just 20 minutes of waiting and frustration.
This is not the first bad experience here, but it will definitely be my last. Avoid this location.
Sarvarinder Kaur
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October 20, 2025
Soup was cold and container was half full grilled cheese was barely grilled usually, it’s pretty good but idk what happened this time !
Ryan Hall
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October 12, 2025
The food is good and I regularly eat at Panarea bread. But this has to be the worst Panera location I’ve ever been to. Every other time I visit they’re out of fundamental things that they should not be running out of. Stuff like bread, turkey, soup. I’ve been ordering from this location for over a year and it seems management doesn’t do anything to correct this issue even though they are aware. The correction would simply be order more of what they run out of so it doesn’t keep happening. I’d like to see them correct this or I don’t think I’ll continue dining there.
Waited over 40 minutes AFTER I got the email that my order was ready for a single cup of soup! This place is also so dirty and the staff move at a snails pace. The manager Erica was just standing around while 7 people were waiting. I would say I feel bad for these workers but it doesn’t look like they care for the customers either. Management needs to do SOMETHING! And the place is so dirty! Hats, aprons, and dirty dishes stay longer than the guests. The bathroom was “stocked” with no soap, seat covers, and the tp was left on top of the container??
The food is good people are nice. The reason I gave 3 star was because I paid for 2 bowls of soup (not cup size) and they only filled them half way when they are supposed to be fuller. Double check your orders before you leave.
Terrible experience. I do not recommend this place to anyone. It’s always dirty here, there’s no hot coffee available most of the time, and today there wasn’t even hot water. I waited 20 minutes for my online order, and only after I asked where it was did they tell me they were out of berries. They canceled my breakfast without notifying me, and instead of the $6 parfait I paid for, they offered me a $2 pastry — which the app always offers as a cheap add-on anyway. No apology, no compensation, no customer service. I was also given a cup of hot water in an open coffee cup instead of a sealed hot spot or proper tea option. Completely unacceptable. No breakfast, no hot tea — just 20 minutes of waiting and frustration. This is not the first bad experience here, but it will definitely be my last. Avoid this location.
Soup was cold and container was half full grilled cheese was barely grilled usually, it’s pretty good but idk what happened this time !
The food is good and I regularly eat at Panarea bread. But this has to be the worst Panera location I’ve ever been to. Every other time I visit they’re out of fundamental things that they should not be running out of. Stuff like bread, turkey, soup. I’ve been ordering from this location for over a year and it seems management doesn’t do anything to correct this issue even though they are aware. The correction would simply be order more of what they run out of so it doesn’t keep happening. I’d like to see them correct this or I don’t think I’ll continue dining there.