I received an email stating my order was ready for pickup, but when I arrived, the store had absolutely nothing in stock except for three bagel flavors. This order should have been canceled by the store instead of wasting my time and gas. The location itself was disgusting—filthy floors and zero maintenance.
The staff is incompetent and spends more time talking to each other than working. The Manager, Melody (or Melanie), was incredibly rude and unprofessional. When I repeated her name back to her so I could remember it for my records, she turned around and started shouting at me in an attempt to be intimidating.
To top it off, corporate is now claiming a refund takes 30 days because they have "franchisees" they apparently can't control. I am not waiting 30 days for my money. I am filing a formal complaint with the Federal Trade Commission (FTC) regarding these predatory refund practices and emailing the CEO, Paul Carbone, directly. This place is a disaster from the management down to the hygiene. Avoid this location at all costs.
Matthew “Nocturnal Arts” Tapia
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November 27, 2025
Really that how u treat the people that give u ur paycheck wow this is so disgusting. I work in food service for 2 year and I would never give this to a customer and have them think this is edible u guy should be a shame of how u work. This is just wrong I will never come back to this location again
George
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September 20, 2025
Very unprofessional, and racist. I happened to see a food delivery driver ask to use the restroom, and she refused saying he needed a receipt and that he wasn't a client. Up to this point, everything's fine, rules are rules. I was eating there and I offered to let him just use my receipt, but she still refused because he's just a delivery driver and not a client. This is when it became extremely unprofessional, because the cashier's facial expressions were extremely impolite and dismissive. Hope they can be more considerate in the future, even if a delivery driver isn't the one eating they are still customers in some way. And if a driver asks kindly to use the restroom, we should all have the decency to let them. It would be really disappointing if that was the manager as well.
Cynthia Collins
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October 23, 2025
Young girl halping me at the counter was very friendly & patient. I don't usually do reviews but I was SO Upset, and feeling very ripped off by the low quality sandwich I received. It's just disgusting how a large company like this can ripoff consumers. We all know how expensive things are nowadays. Even at today's prices you'd think for a $10.00 sandwich I would if at least gotten 1 oz. of meat on a dipper sandwich, but I don't even think the amount of meat on my sandwich weighed an ounce. It was so sparce when I opened the bun up, some of the inside didn't even have meat spread out on it. The only reason I didn't just go back & get a refund was because I paid cash and I asked the cashier for a receipt, however there wasn't one in the bag when I got home. Plus by the time I would have gotten back there they would if been closed. So basically, with taxes, I spent close to $12. for a very expensive piece of focaccia bread! Wish I was able to upload a picture.
Jeremy L
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April 05, 2022
I enjoyed this location more than other locations because it provides an outdoor patio sitting and dinning with the top cover with a great comfort.
Surprisingly, the taste of cappuccino in the cup is far better than in the To-go cup,
as shown in the photo. As a matter of fact, it beats the taste from most Togo cups in Starbucks or other popular coffer shops.
Will come back for a cup of cappuccino in the cup again.
I received an email stating my order was ready for pickup, but when I arrived, the store had absolutely nothing in stock except for three bagel flavors. This order should have been canceled by the store instead of wasting my time and gas. The location itself was disgusting—filthy floors and zero maintenance. The staff is incompetent and spends more time talking to each other than working. The Manager, Melody (or Melanie), was incredibly rude and unprofessional. When I repeated her name back to her so I could remember it for my records, she turned around and started shouting at me in an attempt to be intimidating. To top it off, corporate is now claiming a refund takes 30 days because they have "franchisees" they apparently can't control. I am not waiting 30 days for my money. I am filing a formal complaint with the Federal Trade Commission (FTC) regarding these predatory refund practices and emailing the CEO, Paul Carbone, directly. This place is a disaster from the management down to the hygiene. Avoid this location at all costs.
Really that how u treat the people that give u ur paycheck wow this is so disgusting. I work in food service for 2 year and I would never give this to a customer and have them think this is edible u guy should be a shame of how u work. This is just wrong I will never come back to this location again
Very unprofessional, and racist. I happened to see a food delivery driver ask to use the restroom, and she refused saying he needed a receipt and that he wasn't a client. Up to this point, everything's fine, rules are rules. I was eating there and I offered to let him just use my receipt, but she still refused because he's just a delivery driver and not a client. This is when it became extremely unprofessional, because the cashier's facial expressions were extremely impolite and dismissive. Hope they can be more considerate in the future, even if a delivery driver isn't the one eating they are still customers in some way. And if a driver asks kindly to use the restroom, we should all have the decency to let them. It would be really disappointing if that was the manager as well.
Young girl halping me at the counter was very friendly & patient. I don't usually do reviews but I was SO Upset, and feeling very ripped off by the low quality sandwich I received. It's just disgusting how a large company like this can ripoff consumers. We all know how expensive things are nowadays. Even at today's prices you'd think for a $10.00 sandwich I would if at least gotten 1 oz. of meat on a dipper sandwich, but I don't even think the amount of meat on my sandwich weighed an ounce. It was so sparce when I opened the bun up, some of the inside didn't even have meat spread out on it. The only reason I didn't just go back & get a refund was because I paid cash and I asked the cashier for a receipt, however there wasn't one in the bag when I got home. Plus by the time I would have gotten back there they would if been closed. So basically, with taxes, I spent close to $12. for a very expensive piece of focaccia bread! Wish I was able to upload a picture.
I enjoyed this location more than other locations because it provides an outdoor patio sitting and dinning with the top cover with a great comfort. Surprisingly, the taste of cappuccino in the cup is far better than in the To-go cup, as shown in the photo. As a matter of fact, it beats the taste from most Togo cups in Starbucks or other popular coffer shops. Will come back for a cup of cappuccino in the cup again.