My family and I stopped by this Panera bread to get some coffee and pastries. The place was extremely warm inside, no one at the registers and when an attendant finally came, he was talking on the phone and asked us to give him a minute. So far, everything was okay. We ordered 1 iced coffee and 1 hot coffee. When we got our cups, we went to get iced coffee but it smelled funny so I lifted the lid from the container just to find but the coffee literally had mold. We told the staff and the woman in charge had the audacity to try to fight me back and tell me they change the coffee daily, clearly not the case. The coffee from the hot containers was COLDDD and I had to warm it up in the microwave myself, lol. The same woman, again, told me they were closing in an hour and they were not going to make a new batch. We got a refund for both coffees but this was by far the worst experience we have ever had at a Panera. Customer service sucked ass, atmosphere was uncanny af and obviously, the drinks were so bad. We will contact corporate since these people clearly don’t care.
Amir Kardan
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April 18, 2025
Very rude customer service ordered a bagel ahead of time went there after 10 mins they made me wait another 10 minutes keep in mind for a bagel and also ordered a drink right there asked the guy to give me the cup so I can fill my drink a red hair rude african america women comes and intrupts telling him no he has to wait even tho I just need a cup so if you don't like being disrespected and treated rudely don't ever go here. Even their own employees are being miss treated by the african American lady (owner) and other african Americans they have as manager. I used to order before they come and they were super nice but the new team is just trash.
William Case
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August 31, 2023
Nice Panera location in Thousand Oaks. The food was fresh, per other Panera locations. The service was great. I witnessed one employee take care of a couple in need of a to-go box and another employee getting rave reviews from a catering customer. Nice stop!
Adam Shotland
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April 24, 2025
I'll NEVER eat here again. Picked up a sandwich and soup for lunch. I paid $25 for a sandwich that was mostly bread ($15) and cup of soup ($10) I don't mind paying for good food, but when you drop $25 on lunch, you'd expect a little bit more than what they delivered. NEVER AGAIN
Jack Montufar
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March 17, 2025
14$ for a meal that looked like a kids meal! No drink included!! If I could post a photo I would. Don’t get me started on my salad. It was petty and small for another 13$ no drink either!! The amount you charge for the quantity of food you give is crazy!!! And your manager at the Thousand Oaks area was ghetto and unprofessional!
My family and I stopped by this Panera bread to get some coffee and pastries. The place was extremely warm inside, no one at the registers and when an attendant finally came, he was talking on the phone and asked us to give him a minute. So far, everything was okay. We ordered 1 iced coffee and 1 hot coffee. When we got our cups, we went to get iced coffee but it smelled funny so I lifted the lid from the container just to find but the coffee literally had mold. We told the staff and the woman in charge had the audacity to try to fight me back and tell me they change the coffee daily, clearly not the case. The coffee from the hot containers was COLDDD and I had to warm it up in the microwave myself, lol. The same woman, again, told me they were closing in an hour and they were not going to make a new batch. We got a refund for both coffees but this was by far the worst experience we have ever had at a Panera. Customer service sucked ass, atmosphere was uncanny af and obviously, the drinks were so bad. We will contact corporate since these people clearly don’t care.
Very rude customer service ordered a bagel ahead of time went there after 10 mins they made me wait another 10 minutes keep in mind for a bagel and also ordered a drink right there asked the guy to give me the cup so I can fill my drink a red hair rude african america women comes and intrupts telling him no he has to wait even tho I just need a cup so if you don't like being disrespected and treated rudely don't ever go here. Even their own employees are being miss treated by the african American lady (owner) and other african Americans they have as manager. I used to order before they come and they were super nice but the new team is just trash.
Nice Panera location in Thousand Oaks. The food was fresh, per other Panera locations. The service was great. I witnessed one employee take care of a couple in need of a to-go box and another employee getting rave reviews from a catering customer. Nice stop!
I'll NEVER eat here again. Picked up a sandwich and soup for lunch. I paid $25 for a sandwich that was mostly bread ($15) and cup of soup ($10) I don't mind paying for good food, but when you drop $25 on lunch, you'd expect a little bit more than what they delivered. NEVER AGAIN
14$ for a meal that looked like a kids meal! No drink included!! If I could post a photo I would. Don’t get me started on my salad. It was petty and small for another 13$ no drink either!! The amount you charge for the quantity of food you give is crazy!!! And your manager at the Thousand Oaks area was ghetto and unprofessional!