Ordered passion fruit tea. Onion soup /French onion they bombed on that one. They t a ke the cheese and just dust/ sprinkle it on the soup. Definitely no awards here! Had them take it back & put more cheese on it.
Dayton Arguello
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December 03, 2024
I ordered online a dozen variety bagels, i gave it some more time because this location is never on time. When i arrived, guess what? My order wasn’t ready as usual and they were waiting for me to arrive and cancel the order because the flavors I requested were not available (this was at 10 am, i was like for reals?) All they kept telling me was to cancel the order, i had to ask what flavors were available, they told me what they had and again they kept repeating me to cancel it. I asked if i can get another whatever flavor they had (i asked they didn’t offered me that option) they agreed and made me wait and i ordered them sliced in half and they couldn’t even do that either. I work in customer service and i know ppl can be aggressive about a wrong order, i tried to take it easy but the attitude I received from them that they didn’t had any flavor that was on the app (false advertising) only about 3 flavors and that they couldn’t even sliced them like i asked on the app that made write this review and the cherry on top of the cake was when i asked about where the cream cheese spread i ordered too the associate said :you didn’t ordered any cheese and they ended up checking the receipt again and gave it to me. I was like: I already paid for this on the app, why would I steal a cup of cream cheese?
All I know is that i am never coming back to this horrible location i started the day the wrong way because of this people. If you reading this please avoid this place. Thanks!!
William Case
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August 31, 2023
Nice Panera location in Thousand Oaks. The food was fresh, per other Panera locations. The service was great. I witnessed one employee take care of a couple in need of a to-go box and another employee getting rave reviews from a catering customer. Nice stop!
Dwella LLC
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October 08, 2024
this location has gone downhill in the last year. This used to be my go to breakfast spot until they removed real eggs from their menu. Croissants used to be flakey and buttery and now taste like wet cardboard.
Michael Jennings
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July 19, 2024
Went here with my two kids and they split a grilled cheese sandwich. The food was good, and the staff was friendly, but the place was a mess. There were a lot of employees around, but they didn't seem to be interested in cleaning the dirty tables or tidying up the lobby. I haven't been to this location before, so maybe this was a one time thing, but it was super slow and no one was tidying up. I see the state of cleanliness of the lobby as a reflection on the state of cleanliness of the kitchen, and if that's the case, then it's not a good reflection on this place.
Ordered passion fruit tea. Onion soup /French onion they bombed on that one. They t a ke the cheese and just dust/ sprinkle it on the soup. Definitely no awards here! Had them take it back & put more cheese on it.
I ordered online a dozen variety bagels, i gave it some more time because this location is never on time. When i arrived, guess what? My order wasn’t ready as usual and they were waiting for me to arrive and cancel the order because the flavors I requested were not available (this was at 10 am, i was like for reals?) All they kept telling me was to cancel the order, i had to ask what flavors were available, they told me what they had and again they kept repeating me to cancel it. I asked if i can get another whatever flavor they had (i asked they didn’t offered me that option) they agreed and made me wait and i ordered them sliced in half and they couldn’t even do that either. I work in customer service and i know ppl can be aggressive about a wrong order, i tried to take it easy but the attitude I received from them that they didn’t had any flavor that was on the app (false advertising) only about 3 flavors and that they couldn’t even sliced them like i asked on the app that made write this review and the cherry on top of the cake was when i asked about where the cream cheese spread i ordered too the associate said :you didn’t ordered any cheese and they ended up checking the receipt again and gave it to me. I was like: I already paid for this on the app, why would I steal a cup of cream cheese? All I know is that i am never coming back to this horrible location i started the day the wrong way because of this people. If you reading this please avoid this place. Thanks!!
Nice Panera location in Thousand Oaks. The food was fresh, per other Panera locations. The service was great. I witnessed one employee take care of a couple in need of a to-go box and another employee getting rave reviews from a catering customer. Nice stop!
this location has gone downhill in the last year. This used to be my go to breakfast spot until they removed real eggs from their menu. Croissants used to be flakey and buttery and now taste like wet cardboard.
Went here with my two kids and they split a grilled cheese sandwich. The food was good, and the staff was friendly, but the place was a mess. There were a lot of employees around, but they didn't seem to be interested in cleaning the dirty tables or tidying up the lobby. I haven't been to this location before, so maybe this was a one time thing, but it was super slow and no one was tidying up. I see the state of cleanliness of the lobby as a reflection on the state of cleanliness of the kitchen, and if that's the case, then it's not a good reflection on this place.