I had a tour today looking for a place to care for my brother who has early onset dementia. The facility was very well kept and looked very nice! The rooms are really good sized and should allow for some comforts from home to be brought in making it more familiar to potential residents.
Leslie was very nice and knowledgeable. She was able to provide us with detailed information regarding cost and what type of care will be needed for my brother in his current condition. This will be a very good choice for memory care for anyone looking for it. I recommend this place without question.
Rana Negri
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July 12, 2024
We researched and selected a facility within budget but immediately upon moving in, Pacifica claimed my dad requires "level 1 care" which will be $450 more a month! Dad was fully taking care of himself prior to moving him in & still is. After raising this concern to regional, going back & forth for months we were still charged with the care, but they did reduce it a bit.
- 5 months after moving in, an email stating "Starting March 1st, we will be introducing a laundry service fee with two options: 1 load per week=$100/ month or 2 loads per week=$200/ month"! And we will no longer be including daily trash pickup or bed making. This was supposed to be included in the hefty rent & it's included in every assisted living facility we spoke with. Typical Bait n Switch!
- 12 months later, we received another rate increase. Level One Care, now $500! Mind you there is NO ACTUAL CARE for this astronomical amount! they use this point system and according to his Psychosocial assessment, he occasionally needs “prompting, cueing, reminding” and for that, they justify billing an additional $500; WHAT A SCAM!
- To make matters worse, as I was disputing the increase in level care, I learned that Pacifica intends to increase the rent in a couple of months AROUND OR OVER 9%!
- I have to e-mail 3-4 times to get a response. When I had an urgent matter last week, I called the executive director. The receptionist told me she's with someone right now, so I left a message requesting a call back that day. The next day she calls back and claims she was off that day. I'd rather you say nothing, than lie to me!
-Their website reads open 24 hours, but it’s a ghost town after dinner & you can rarely find someone at the front desk or when you call. The parking lot gate is closed, and you need to call the front desk for entry. Every time I've had to do that, I was told there's only one person and if they're busy, you have to wait 15 to 20 mins to be let in. Imagine waiting outside with your 85-year-old impatient father for over 15 minutes after a long day to enter his home! On the other side of that, if he tries to walk outside after 5:30pm, alarms are being set off and the staff is asking him to go inside, like he's a prisoner.
-They take zero pride in cleanliness. I have sent multiple photos & videos from both inside my dad's unit (which they supposedly clean weekly), to around the building. It's typically the same response “we're an old building and short staffed.”
Keri Rodriguez
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May 11, 2024
This place was super nice. Leslie is an amazing gal and very helpful. She gave us a tour and shared all kind of information with us. Thank you to Leslie for your kindness and compassion.
Michelle Fisher
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August 19, 2023
My mom lived at Pacifica for many years, first in the Assisted Living section and then she transitioned to the Memory Care section after her Alzheimer’s Disease progressed. While we have seen a lot of turnover throughout the years, the current staff there is very good. The Memory Care dept. staff always treated my mother with genuine care as if she was family. Sadly, my mother passed away recently due to her late-stage Alzheimer’s and throughout the final time she spent there, I always knew that she was in good hands.
Laura Kampmeyer Jaeggi
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December 14, 2022
My sister and I found Pacifica as we were looking for new and immediate living accommodations for our ailing father in August, 2022. Their director of sales, Nicole Wessel, was extremely accommodating and helpful in getting the ball rolling so that our father would be able to move into Pacifica when he was discharged from the hospital. At the time, my sister and I felt relatively assured that we had made the appropriate choice for what our father was going to need, care wise.
Within a week of his moving in, we started to have doubts about our father living at Pacifica. The front desk staff was impatient and almost rude when my sister and I would ask questions or seek support for our father (we were new to the world of assisted living, and definitely did not know the ropes yet). On his second day there, we had lunch with our father, having been told during our tour that residents were able to eat with visitors in the cafeteria. Partway through lunch, one of front desk staff rather rudely told us that we would have to leave. Confused, we explained that we were almost done eating (really, my father was the only one actually having lunch) and that were had been told that residents WERE allowed to have guests eat with them. We were hurried out so as not to further break the rules. I believe that this instance put my father off from ever eating in the public space again, and he took the rest of his meals in his room rather than go downstairs.
It also seemed pretty apparent that there were not NEARLY enough caregivers for the number of residents staying at Pacifica. My father, being bedridden, used a call button for things like using the bathroom and getting dressed. In the times that my sister and I would visit him, we'd often wait over an hour before someone would come to assist our father. On at least one occasion, he was no longer able to hold his bowels while he waited. This is not something that should happen to a man who was actually being given the dignity and respect he deserved. Although being assured that caregivers would check on him and provide company throughout the day, our father was almost always alone. He had a rather serious fall once because (as he explained) he got bored being alone all day and decided to try and walk (this obviously was a poor choice on his part, but I feel perhaps would not have happened if he was being more closely attended to). Furthermore, his hygiene was not attended to in the manner that had been explained to us. He had one shower in the three weeks he stayed there, my sister and I did his laundry (aside from the bed linens that had to be changed because of his incontinence), and it did not appear his room was ever cleaned (although housekeeping was to be provided). My sister and I had to send numerous emails inquiring about these missing services before they were minimally addressed.
We decided after only a week and a half that Pacifica was NOT the best placement and we started looking for better accommodations. I sent THREE emails to their directors explaining that our father would be moving out before someone finally answered. Only after stating that our father would be moving out did anyone truly inquire about the quality of our father's care, despite the several prior emails inquiring about the lack of services he was being provided.
We moved our father out at the beginning of October. I was told after putting in his notice that he'd be moving that he'd still be responsible for paying for October. After his move, I inquired several more times about this final payment only to find out that Pacifica would be reimbursing him $29. I have contacted Angelica, the executive director, several times regarding this money and she has yet to respond.
The lack of care and service that Pacifica provides makes me caution ANYONE from having a loved on stay there. My family had a terrible experience with them, start to finish, and I do not wish anyone else to experience the same.
I had a tour today looking for a place to care for my brother who has early onset dementia. The facility was very well kept and looked very nice! The rooms are really good sized and should allow for some comforts from home to be brought in making it more familiar to potential residents. Leslie was very nice and knowledgeable. She was able to provide us with detailed information regarding cost and what type of care will be needed for my brother in his current condition. This will be a very good choice for memory care for anyone looking for it. I recommend this place without question.
We researched and selected a facility within budget but immediately upon moving in, Pacifica claimed my dad requires "level 1 care" which will be $450 more a month! Dad was fully taking care of himself prior to moving him in & still is. After raising this concern to regional, going back & forth for months we were still charged with the care, but they did reduce it a bit. - 5 months after moving in, an email stating "Starting March 1st, we will be introducing a laundry service fee with two options: 1 load per week=$100/ month or 2 loads per week=$200/ month"! And we will no longer be including daily trash pickup or bed making. This was supposed to be included in the hefty rent & it's included in every assisted living facility we spoke with. Typical Bait n Switch! - 12 months later, we received another rate increase. Level One Care, now $500! Mind you there is NO ACTUAL CARE for this astronomical amount! they use this point system and according to his Psychosocial assessment, he occasionally needs “prompting, cueing, reminding” and for that, they justify billing an additional $500; WHAT A SCAM! - To make matters worse, as I was disputing the increase in level care, I learned that Pacifica intends to increase the rent in a couple of months AROUND OR OVER 9%! - I have to e-mail 3-4 times to get a response. When I had an urgent matter last week, I called the executive director. The receptionist told me she's with someone right now, so I left a message requesting a call back that day. The next day she calls back and claims she was off that day. I'd rather you say nothing, than lie to me! -Their website reads open 24 hours, but it’s a ghost town after dinner & you can rarely find someone at the front desk or when you call. The parking lot gate is closed, and you need to call the front desk for entry. Every time I've had to do that, I was told there's only one person and if they're busy, you have to wait 15 to 20 mins to be let in. Imagine waiting outside with your 85-year-old impatient father for over 15 minutes after a long day to enter his home! On the other side of that, if he tries to walk outside after 5:30pm, alarms are being set off and the staff is asking him to go inside, like he's a prisoner. -They take zero pride in cleanliness. I have sent multiple photos & videos from both inside my dad's unit (which they supposedly clean weekly), to around the building. It's typically the same response “we're an old building and short staffed.”
This place was super nice. Leslie is an amazing gal and very helpful. She gave us a tour and shared all kind of information with us. Thank you to Leslie for your kindness and compassion.
My mom lived at Pacifica for many years, first in the Assisted Living section and then she transitioned to the Memory Care section after her Alzheimer’s Disease progressed. While we have seen a lot of turnover throughout the years, the current staff there is very good. The Memory Care dept. staff always treated my mother with genuine care as if she was family. Sadly, my mother passed away recently due to her late-stage Alzheimer’s and throughout the final time she spent there, I always knew that she was in good hands.
My sister and I found Pacifica as we were looking for new and immediate living accommodations for our ailing father in August, 2022. Their director of sales, Nicole Wessel, was extremely accommodating and helpful in getting the ball rolling so that our father would be able to move into Pacifica when he was discharged from the hospital. At the time, my sister and I felt relatively assured that we had made the appropriate choice for what our father was going to need, care wise. Within a week of his moving in, we started to have doubts about our father living at Pacifica. The front desk staff was impatient and almost rude when my sister and I would ask questions or seek support for our father (we were new to the world of assisted living, and definitely did not know the ropes yet). On his second day there, we had lunch with our father, having been told during our tour that residents were able to eat with visitors in the cafeteria. Partway through lunch, one of front desk staff rather rudely told us that we would have to leave. Confused, we explained that we were almost done eating (really, my father was the only one actually having lunch) and that were had been told that residents WERE allowed to have guests eat with them. We were hurried out so as not to further break the rules. I believe that this instance put my father off from ever eating in the public space again, and he took the rest of his meals in his room rather than go downstairs. It also seemed pretty apparent that there were not NEARLY enough caregivers for the number of residents staying at Pacifica. My father, being bedridden, used a call button for things like using the bathroom and getting dressed. In the times that my sister and I would visit him, we'd often wait over an hour before someone would come to assist our father. On at least one occasion, he was no longer able to hold his bowels while he waited. This is not something that should happen to a man who was actually being given the dignity and respect he deserved. Although being assured that caregivers would check on him and provide company throughout the day, our father was almost always alone. He had a rather serious fall once because (as he explained) he got bored being alone all day and decided to try and walk (this obviously was a poor choice on his part, but I feel perhaps would not have happened if he was being more closely attended to). Furthermore, his hygiene was not attended to in the manner that had been explained to us. He had one shower in the three weeks he stayed there, my sister and I did his laundry (aside from the bed linens that had to be changed because of his incontinence), and it did not appear his room was ever cleaned (although housekeeping was to be provided). My sister and I had to send numerous emails inquiring about these missing services before they were minimally addressed. We decided after only a week and a half that Pacifica was NOT the best placement and we started looking for better accommodations. I sent THREE emails to their directors explaining that our father would be moving out before someone finally answered. Only after stating that our father would be moving out did anyone truly inquire about the quality of our father's care, despite the several prior emails inquiring about the lack of services he was being provided. We moved our father out at the beginning of October. I was told after putting in his notice that he'd be moving that he'd still be responsible for paying for October. After his move, I inquired several more times about this final payment only to find out that Pacifica would be reimbursing him $29. I have contacted Angelica, the executive director, several times regarding this money and she has yet to respond. The lack of care and service that Pacifica provides makes me caution ANYONE from having a loved on stay there. My family had a terrible experience with them, start to finish, and I do not wish anyone else to experience the same.