I love this community and working with their leadership team. I am a Senior Placememt Advisor and recommend this community for both Assisted Living and Memory Care.
Leslie German is the absolute best to work with! She always makes my clients feel welcome, comfortable, and sincerely cared about. She puts them at ease which is always my goal in this often nerve-racking search.
There have been several times when Leslie, Jade, and Raina have truly pulled together to work with me and my clients to make the move in happen even when it was a more challenging situation. I am so grateful to them and have never received anything other than positive feedback from my clients.
This community is well tended to and clean. There is great use of common spaces and the rooms are well sized. The residents are always well dressed, well groomed, and engaged socially. This is a team that cares about their resident and family experiences.
Edwin Guzman
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July 31, 2024
On behalf of my siblings, we had a tour few days ago looking for a place to care for our father who has early-onset dementia. The facility was very well-kept and looked very nice! The rooms are well-sized and as well the customer service the staff was phenomenal and very welcoming just seeing everyone smiling and introducing themselves made us feel welcome.
Leslie, I want to thank you so much for all the support you provided during our visit, you went above and beyond and answered all questions and also dealt with my siblings who aren't easy to deal with.
Truly amazed by your professionalism we have been touring other communities and the service was nothing like yours. Unfortunately, my siblings still wanna keep our father at home for now but me and my sister are putting our hands down for this wonderful community. We will stay in touch and I recommend this facility absolutely.
Mike Malone
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June 06, 2024
I had a tour today looking for a place to care for my brother who has early onset dementia. The facility was very well kept and looked very nice! The rooms are really good sized and should allow for some comforts from home to be brought in making it more familiar to potential residents.
Leslie was very nice and knowledgeable. She was able to provide us with detailed information regarding cost and what type of care will be needed for my brother in his current condition. This will be a very good choice for memory care for anyone looking for it. I recommend this place without question.
Rana Negri
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July 12, 2024
We researched and selected a facility within budget but immediately upon moving in, Pacifica claimed my dad requires "level 1 care" which will be $450 more a month! Dad was fully taking care of himself prior to moving him in & still is. After raising this concern to regional, going back & forth for months we were still charged with the care, but they did reduce it a bit.
- 5 months after moving in, an email stating "Starting March 1st, we will be introducing a laundry service fee with two options: 1 load per week=$100/ month or 2 loads per week=$200/ month"! And we will no longer be including daily trash pickup or bed making. This was supposed to be included in the hefty rent & it's included in every assisted living facility we spoke with. Typical Bait n Switch!
- 12 months later, we received another rate increase. Level One Care, now $500! Mind you there is NO ACTUAL CARE for this astronomical amount! they use this point system and according to his Psychosocial assessment, he occasionally needs “prompting, cueing, reminding” and for that, they justify billing an additional $500; WHAT A SCAM!
- To make matters worse, as I was disputing the increase in level care, I learned that Pacifica intends to increase the rent in a couple of months AROUND OR OVER 9%!
- I have to e-mail 3-4 times to get a response. When I had an urgent matter last week, I called the executive director. The receptionist told me she's with someone right now, so I left a message requesting a call back that day. The next day she calls back and claims she was off that day. I'd rather you say nothing, than lie to me!
-Their website reads open 24 hours, but it’s a ghost town after dinner & you can rarely find someone at the front desk or when you call. The parking lot gate is closed, and you need to call the front desk for entry. Every time I've had to do that, I was told there's only one person and if they're busy, you have to wait 15 to 20 mins to be let in. Imagine waiting outside with your 85-year-old impatient father for over 15 minutes after a long day to enter his home! On the other side of that, if he tries to walk outside after 5:30pm, alarms are being set off and the staff is asking him to go inside, like he's a prisoner.
-They take zero pride in cleanliness. I have sent multiple photos & videos from both inside my dad's unit (which they supposedly clean weekly), to around the building. It's typically the same response “we're an old building and short staffed.”
Michelle Fisher
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August 19, 2023
My mom lived at Pacifica for many years, first in the Assisted Living section and then she transitioned to the Memory Care section after her Alzheimer’s Disease progressed. While we have seen a lot of turnover throughout the years, the current staff there is very good. The Memory Care dept. staff always treated my mother with genuine care as if she was family. Sadly, my mother passed away recently due to her late-stage Alzheimer’s and throughout the final time she spent there, I always knew that she was in good hands.
I love this community and working with their leadership team. I am a Senior Placememt Advisor and recommend this community for both Assisted Living and Memory Care. Leslie German is the absolute best to work with! She always makes my clients feel welcome, comfortable, and sincerely cared about. She puts them at ease which is always my goal in this often nerve-racking search. There have been several times when Leslie, Jade, and Raina have truly pulled together to work with me and my clients to make the move in happen even when it was a more challenging situation. I am so grateful to them and have never received anything other than positive feedback from my clients. This community is well tended to and clean. There is great use of common spaces and the rooms are well sized. The residents are always well dressed, well groomed, and engaged socially. This is a team that cares about their resident and family experiences.
On behalf of my siblings, we had a tour few days ago looking for a place to care for our father who has early-onset dementia. The facility was very well-kept and looked very nice! The rooms are well-sized and as well the customer service the staff was phenomenal and very welcoming just seeing everyone smiling and introducing themselves made us feel welcome. Leslie, I want to thank you so much for all the support you provided during our visit, you went above and beyond and answered all questions and also dealt with my siblings who aren't easy to deal with. Truly amazed by your professionalism we have been touring other communities and the service was nothing like yours. Unfortunately, my siblings still wanna keep our father at home for now but me and my sister are putting our hands down for this wonderful community. We will stay in touch and I recommend this facility absolutely.
I had a tour today looking for a place to care for my brother who has early onset dementia. The facility was very well kept and looked very nice! The rooms are really good sized and should allow for some comforts from home to be brought in making it more familiar to potential residents. Leslie was very nice and knowledgeable. She was able to provide us with detailed information regarding cost and what type of care will be needed for my brother in his current condition. This will be a very good choice for memory care for anyone looking for it. I recommend this place without question.
We researched and selected a facility within budget but immediately upon moving in, Pacifica claimed my dad requires "level 1 care" which will be $450 more a month! Dad was fully taking care of himself prior to moving him in & still is. After raising this concern to regional, going back & forth for months we were still charged with the care, but they did reduce it a bit. - 5 months after moving in, an email stating "Starting March 1st, we will be introducing a laundry service fee with two options: 1 load per week=$100/ month or 2 loads per week=$200/ month"! And we will no longer be including daily trash pickup or bed making. This was supposed to be included in the hefty rent & it's included in every assisted living facility we spoke with. Typical Bait n Switch! - 12 months later, we received another rate increase. Level One Care, now $500! Mind you there is NO ACTUAL CARE for this astronomical amount! they use this point system and according to his Psychosocial assessment, he occasionally needs “prompting, cueing, reminding” and for that, they justify billing an additional $500; WHAT A SCAM! - To make matters worse, as I was disputing the increase in level care, I learned that Pacifica intends to increase the rent in a couple of months AROUND OR OVER 9%! - I have to e-mail 3-4 times to get a response. When I had an urgent matter last week, I called the executive director. The receptionist told me she's with someone right now, so I left a message requesting a call back that day. The next day she calls back and claims she was off that day. I'd rather you say nothing, than lie to me! -Their website reads open 24 hours, but it’s a ghost town after dinner & you can rarely find someone at the front desk or when you call. The parking lot gate is closed, and you need to call the front desk for entry. Every time I've had to do that, I was told there's only one person and if they're busy, you have to wait 15 to 20 mins to be let in. Imagine waiting outside with your 85-year-old impatient father for over 15 minutes after a long day to enter his home! On the other side of that, if he tries to walk outside after 5:30pm, alarms are being set off and the staff is asking him to go inside, like he's a prisoner. -They take zero pride in cleanliness. I have sent multiple photos & videos from both inside my dad's unit (which they supposedly clean weekly), to around the building. It's typically the same response “we're an old building and short staffed.”
My mom lived at Pacifica for many years, first in the Assisted Living section and then she transitioned to the Memory Care section after her Alzheimer’s Disease progressed. While we have seen a lot of turnover throughout the years, the current staff there is very good. The Memory Care dept. staff always treated my mother with genuine care as if she was family. Sadly, my mother passed away recently due to her late-stage Alzheimer’s and throughout the final time she spent there, I always knew that she was in good hands.