For anyone looking at the reviews, positive or negative, please be advised that while the listing is for Santa Clarita Hills Senior Living, and that is what the sign on the building now says, all of the reviews are for Pacifica Assisted Living. All of the residents of Pacifica were notified last month that they needed to move out by May 1. Therefore, these reviews are not relevant to anything but the physical structure—which I would hope is getting a facelift with the new owners.
I'm giving one star because I can’t post this without a rating, and the way the closure was handled is worthy of one star.
shannon mann
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September 10, 2024
I love this community and working with their leadership team. I am a Senior Placememt Advisor and recommend this community for both Assisted Living and Memory Care.
Leslie German is the absolute best to work with! She always makes my clients feel welcome, comfortable, and sincerely cared about. She puts them at ease which is always my goal in this often nerve-racking search.
There have been several times when Leslie, Jade, and Raina have truly pulled together to work with me and my clients to make the move in happen even when it was a more challenging situation. I am so grateful to them and have never received anything other than positive feedback from my clients.
This community is well tended to and clean. There is great use of common spaces and the rooms are well sized. The residents are always well dressed, well groomed, and engaged socially. This is a team that cares about their resident and family experiences.
Edwin Guzman
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July 31, 2024
On behalf of my siblings, we had a tour few days ago looking for a place to care for our father who has early-onset dementia. The facility was very well-kept and looked very nice! The rooms are well-sized and as well the customer service the staff was phenomenal and very welcoming just seeing everyone smiling and introducing themselves made us feel welcome.
Leslie, I want to thank you so much for all the support you provided during our visit, you went above and beyond and answered all questions and also dealt with my siblings who aren't easy to deal with.
Truly amazed by your professionalism we have been touring other communities and the service was nothing like yours. Unfortunately, my siblings still wanna keep our father at home for now but me and my sister are putting our hands down for this wonderful community. We will stay in touch and I recommend this facility absolutely.
Mike Malone
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June 06, 2024
I had a tour today looking for a place to care for my brother who has early onset dementia. The facility was very well kept and looked very nice! The rooms are really good sized and should allow for some comforts from home to be brought in making it more familiar to potential residents.
Leslie was very nice and knowledgeable. She was able to provide us with detailed information regarding cost and what type of care will be needed for my brother in his current condition. This will be a very good choice for memory care for anyone looking for it. I recommend this place without question.
Michelle Fisher
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August 19, 2023
My mom lived at Pacifica for many years, first in the Assisted Living section and then she transitioned to the Memory Care section after her Alzheimer’s Disease progressed. While we have seen a lot of turnover throughout the years, the current staff there is very good. The Memory Care dept. staff always treated my mother with genuine care as if she was family. Sadly, my mother passed away recently due to her late-stage Alzheimer’s and throughout the final time she spent there, I always knew that she was in good hands.
For anyone looking at the reviews, positive or negative, please be advised that while the listing is for Santa Clarita Hills Senior Living, and that is what the sign on the building now says, all of the reviews are for Pacifica Assisted Living. All of the residents of Pacifica were notified last month that they needed to move out by May 1. Therefore, these reviews are not relevant to anything but the physical structure—which I would hope is getting a facelift with the new owners. I'm giving one star because I can’t post this without a rating, and the way the closure was handled is worthy of one star.
I love this community and working with their leadership team. I am a Senior Placememt Advisor and recommend this community for both Assisted Living and Memory Care. Leslie German is the absolute best to work with! She always makes my clients feel welcome, comfortable, and sincerely cared about. She puts them at ease which is always my goal in this often nerve-racking search. There have been several times when Leslie, Jade, and Raina have truly pulled together to work with me and my clients to make the move in happen even when it was a more challenging situation. I am so grateful to them and have never received anything other than positive feedback from my clients. This community is well tended to and clean. There is great use of common spaces and the rooms are well sized. The residents are always well dressed, well groomed, and engaged socially. This is a team that cares about their resident and family experiences.
On behalf of my siblings, we had a tour few days ago looking for a place to care for our father who has early-onset dementia. The facility was very well-kept and looked very nice! The rooms are well-sized and as well the customer service the staff was phenomenal and very welcoming just seeing everyone smiling and introducing themselves made us feel welcome. Leslie, I want to thank you so much for all the support you provided during our visit, you went above and beyond and answered all questions and also dealt with my siblings who aren't easy to deal with. Truly amazed by your professionalism we have been touring other communities and the service was nothing like yours. Unfortunately, my siblings still wanna keep our father at home for now but me and my sister are putting our hands down for this wonderful community. We will stay in touch and I recommend this facility absolutely.
I had a tour today looking for a place to care for my brother who has early onset dementia. The facility was very well kept and looked very nice! The rooms are really good sized and should allow for some comforts from home to be brought in making it more familiar to potential residents. Leslie was very nice and knowledgeable. She was able to provide us with detailed information regarding cost and what type of care will be needed for my brother in his current condition. This will be a very good choice for memory care for anyone looking for it. I recommend this place without question.
My mom lived at Pacifica for many years, first in the Assisted Living section and then she transitioned to the Memory Care section after her Alzheimer’s Disease progressed. While we have seen a lot of turnover throughout the years, the current staff there is very good. The Memory Care dept. staff always treated my mother with genuine care as if she was family. Sadly, my mother passed away recently due to her late-stage Alzheimer’s and throughout the final time she spent there, I always knew that she was in good hands.