We’ve been coming here for years, mainly because of the service. Unfortunately, that experience has changed since Sara Rodriguez became the manager. A small but important detail was mishandled, and instead of being resolved reasonably, it was turned into an unnecessary issue.
We ordered six meals. Two of them were supposed to come with either soup or salad. I arrived a bit late and joined the group, and before any food or sides were served, my husband realized we had both ordered the same side. I politely asked the waitress to change one of the sides from salad to soup. I was told this was impossible, even though nothing had been served yet.
What makes this more frustrating is that no second salad was ever brought to the table, which means we were charged for a side that was never served at all. This is especially confusing since the salad is unlimited refill anyway, making the refusal to switch it to soup even more unreasonable.
This isn’t about a salad. We’ve been loyal customers for years, we always order generously, and often leave food behind. It’s about how situations like this are handled. Unfortunately, this experience showed how poor management can drive away long-time customers.
Ronald de los Santos
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October 20, 2025
Came for the Never-Ending Pasta Bowl promo. The ad mentioned it was $13.99 but the price at this location is $17.99. If you want extra protein (chicken, meatballs, or sausage), it's an extra $5.49. I was a bit disappointed at the kinda bait-and-switch between the ad price vs. actual price but it's still a good deal nonetheless. Our server was very friendly and efficient. Always asked us if we needed anything. Parking can be a bit challenging due to the Walmart across the parking lot.
Behnam MA
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November 18, 2025
Very nice and friendly staff, but the food quality compared to the branch in Massachusetts wasn’t good. Excellent service and moderate prices.
S. M.
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March 02, 2026
The Olive Garden in West Hills, has excellent customer service, but particularly, the Manager, Darren.
He went above and beyond, which is unprecedented these days in the restaurant business.
I've been at Olive Garden on Fallbrook in West Hills, twice in the past week or so, and this evening, I had an issue with a pickup order (totally unexpected with my vehicle), and Darren provided a solution I didn't anticipate.
There's a reason why he is a Manager, and that is due in part, to knowing what makes a customer happy, in addition to knowing what will keep ongoing customers coming to his establishment and also having new customers, by word of mouth.
Cheers to Darren!
S.M.
Jeanne Fitchew Kessler
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March 02, 2026
Ordered eggplant Parmesan it was hard to eat had a hard time cutting it with knife. Partner got chicken marsala said it tasted bland not much flavor. Waitress was scarce. Couldn't find her to tell her food was not enjoyable, never came back to ask about drinks, how food was, would we like a Togo box let alone get her name. Wanted to take food Togo saw where other waiters were getting them from so we helped ourselves to the cupboard and got our own. Went up paid our bill and again not asked how our meal was they were busy talking to each other so we figured they don't care so we left won't be back to this place again.
We’ve been coming here for years, mainly because of the service. Unfortunately, that experience has changed since Sara Rodriguez became the manager. A small but important detail was mishandled, and instead of being resolved reasonably, it was turned into an unnecessary issue. We ordered six meals. Two of them were supposed to come with either soup or salad. I arrived a bit late and joined the group, and before any food or sides were served, my husband realized we had both ordered the same side. I politely asked the waitress to change one of the sides from salad to soup. I was told this was impossible, even though nothing had been served yet. What makes this more frustrating is that no second salad was ever brought to the table, which means we were charged for a side that was never served at all. This is especially confusing since the salad is unlimited refill anyway, making the refusal to switch it to soup even more unreasonable. This isn’t about a salad. We’ve been loyal customers for years, we always order generously, and often leave food behind. It’s about how situations like this are handled. Unfortunately, this experience showed how poor management can drive away long-time customers.
Came for the Never-Ending Pasta Bowl promo. The ad mentioned it was $13.99 but the price at this location is $17.99. If you want extra protein (chicken, meatballs, or sausage), it's an extra $5.49. I was a bit disappointed at the kinda bait-and-switch between the ad price vs. actual price but it's still a good deal nonetheless. Our server was very friendly and efficient. Always asked us if we needed anything. Parking can be a bit challenging due to the Walmart across the parking lot.
Very nice and friendly staff, but the food quality compared to the branch in Massachusetts wasn’t good. Excellent service and moderate prices.
The Olive Garden in West Hills, has excellent customer service, but particularly, the Manager, Darren. He went above and beyond, which is unprecedented these days in the restaurant business. I've been at Olive Garden on Fallbrook in West Hills, twice in the past week or so, and this evening, I had an issue with a pickup order (totally unexpected with my vehicle), and Darren provided a solution I didn't anticipate. There's a reason why he is a Manager, and that is due in part, to knowing what makes a customer happy, in addition to knowing what will keep ongoing customers coming to his establishment and also having new customers, by word of mouth. Cheers to Darren! S.M.
Ordered eggplant Parmesan it was hard to eat had a hard time cutting it with knife. Partner got chicken marsala said it tasted bland not much flavor. Waitress was scarce. Couldn't find her to tell her food was not enjoyable, never came back to ask about drinks, how food was, would we like a Togo box let alone get her name. Wanted to take food Togo saw where other waiters were getting them from so we helped ourselves to the cupboard and got our own. Went up paid our bill and again not asked how our meal was they were busy talking to each other so we figured they don't care so we left won't be back to this place again.