When I first used Nexgen I had them install a brand new system in my home I was doing a remodel too from the ground up. A rep. named Jeff Larson was as professional as could be and designed an awesome system. He deserves 5 stars. Too bad the first foul was with the installers. They forgot to hook up one of the handlers and had to put a hole in my new drywall. Even worse they left a live line in there. The lead installer told me it was fine and didn’t need attention. They just had to cut a hole in the new drywall and now put a junction box, that I told him he had to put in, because you can’t have wire nuts in the wall. Even though he swore up and down it’s fine. Yeah right. B.S. Then my electrician came by who was working on the house and used his meter on it. Picture 1. 230 volts. Yeah it’s fine. Now I pay them monthly to have them come service my AC and tankless water heater. It’s gets the work done for free but costs 180 a year. It’s about a fair deal as long as you use it. The problem I have with it is it just feels like an opportunity for them to try and sell overpriced services. Like their proprietary cool cleaning for 500 bucks. I know people fall for this scam. Ask any AC guy. All you really need to do is spray them with water. If you do this coil cleaning twice a year for 2 years you’ve already bought a new condenser.
Nexgens over head is so astronomical they now charge the SH out of people to do any work. This is another laughable one. They wanted to charge me 12,000 dollars to install a tiny mini split. Instead I bought the unit for 1200 and did most the install my self and found some one to charge the lines that charged me 100 dollars. And this guy is a pro that I still use today for projects. I think I am going to just give him the 180 bucks to do the service work for now on since Nexgen likes to pester me for a review for coming over, taking at least 30 photos of my AC, replacing just one of the 8 filters in my house, then trying to upsell me on some service for 500 bucks that is not needed. Well there is your review. Would you like another. Please send me another email. I’m sure I can think of more.
Ron Harris
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December 24, 2025
Rolando explained what he was doing as he went. He found a problem that had kept my heating from coming on, and fix it. He was friendly, polite and very knowledgeable. I was extremely impressed by the experience and will definitely call NexGen for any problems or issues! They are the best!
Erkan Ozcan
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January 03, 2026
They came last year to open clogged sewer then proposed hydro-jet so I won't have problem for 5 years and they verbally gave 2 years warranty (including owner on the phone). I paid them more than $2,000. It was backed up a week later after they did hydro-jet and then after a year backed up again. Field supervisor came and told me my warranty was over. I checked our contract, unbelievable, they put 1 year for labor and 2 years warranty for parts where there is no part involved. If you check 5 stars positive feedbacks they are all written in the same way such as "my ... was broken and ... came fixed".
hilda mena
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December 23, 2025
The technician arrived on time and inspected my wall furnace thoroughly and found a tiny crack on the unit and recommended not to put it to use since it can be a health hazard for me and my family members. Recommended to get it replaced as soon as possible since cold season is already here.
Nick Mercado
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November 15, 2025
It was supposed to be a service tuneup for $29. The technician was at my house almost 2.5 hours gave me a repair list of $9000. So the tuneup was never done. I’m not sure how he got that $9000 repair list out of my HVAC system, which is only six years old and there are no issues with it. I think it was a pile of bull. From $9000 dollars he brought it down to $5000 🙄 I would never allow. them into my house again. Run as fast as you can from this company!!!!
When I first used Nexgen I had them install a brand new system in my home I was doing a remodel too from the ground up. A rep. named Jeff Larson was as professional as could be and designed an awesome system. He deserves 5 stars. Too bad the first foul was with the installers. They forgot to hook up one of the handlers and had to put a hole in my new drywall. Even worse they left a live line in there. The lead installer told me it was fine and didn’t need attention. They just had to cut a hole in the new drywall and now put a junction box, that I told him he had to put in, because you can’t have wire nuts in the wall. Even though he swore up and down it’s fine. Yeah right. B.S. Then my electrician came by who was working on the house and used his meter on it. Picture 1. 230 volts. Yeah it’s fine. Now I pay them monthly to have them come service my AC and tankless water heater. It’s gets the work done for free but costs 180 a year. It’s about a fair deal as long as you use it. The problem I have with it is it just feels like an opportunity for them to try and sell overpriced services. Like their proprietary cool cleaning for 500 bucks. I know people fall for this scam. Ask any AC guy. All you really need to do is spray them with water. If you do this coil cleaning twice a year for 2 years you’ve already bought a new condenser. Nexgens over head is so astronomical they now charge the SH out of people to do any work. This is another laughable one. They wanted to charge me 12,000 dollars to install a tiny mini split. Instead I bought the unit for 1200 and did most the install my self and found some one to charge the lines that charged me 100 dollars. And this guy is a pro that I still use today for projects. I think I am going to just give him the 180 bucks to do the service work for now on since Nexgen likes to pester me for a review for coming over, taking at least 30 photos of my AC, replacing just one of the 8 filters in my house, then trying to upsell me on some service for 500 bucks that is not needed. Well there is your review. Would you like another. Please send me another email. I’m sure I can think of more.
Rolando explained what he was doing as he went. He found a problem that had kept my heating from coming on, and fix it. He was friendly, polite and very knowledgeable. I was extremely impressed by the experience and will definitely call NexGen for any problems or issues! They are the best!
They came last year to open clogged sewer then proposed hydro-jet so I won't have problem for 5 years and they verbally gave 2 years warranty (including owner on the phone). I paid them more than $2,000. It was backed up a week later after they did hydro-jet and then after a year backed up again. Field supervisor came and told me my warranty was over. I checked our contract, unbelievable, they put 1 year for labor and 2 years warranty for parts where there is no part involved. If you check 5 stars positive feedbacks they are all written in the same way such as "my ... was broken and ... came fixed".
The technician arrived on time and inspected my wall furnace thoroughly and found a tiny crack on the unit and recommended not to put it to use since it can be a health hazard for me and my family members. Recommended to get it replaced as soon as possible since cold season is already here.
It was supposed to be a service tuneup for $29. The technician was at my house almost 2.5 hours gave me a repair list of $9000. So the tuneup was never done. I’m not sure how he got that $9000 repair list out of my HVAC system, which is only six years old and there are no issues with it. I think it was a pile of bull. From $9000 dollars he brought it down to $5000 🙄 I would never allow. them into my house again. Run as fast as you can from this company!!!!