I would NOT recommend NEXGEN for your AC & Heating needs. We bought a new HVAC system from NEXGEN just over 5 years ago. The sales/service at that time was excellent, The system cost just over $38k. We purchased a monthly “service agreement” last year after a $600+ bill. Today we were presented with a $10k + “service” estimate to “fix” a 5 year old system. I could go on about this nightmare experience but will summarize with - frustrated and feeling like we were taken advantage of. We have a competitor coming out tomorrow to give us another estimate. BTW - Service Tech today pointed out that the last technician (theirs) installed the wrong size filter, (see pictures) likely causing extensive damage to one of the heating units and duct system due to a two inch gap… Buyer Beware!
Todd Munson
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November 18, 2025
We recently had our entire HVAC system inspected by NexGen.
David and Ivan did the work and they were both great. It was honestly like having a couple of really knowledgeable friends come over and walk you through your entire heating and air setup.
Their inspection covered all the bases and they took the time to answer all my questions. We'll be moving forward with some of the work the recommended and will be keeping an eye on the other areas they noted for future maintenance.
kimberly friedberg
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December 27, 2025
NexGen has been great for our HVAC and AC maintenance. The membership is a great value. They are punctual, professional, thorough, and never overcharge. I highly recommend their service.
Susan Melhorn
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October 31, 2025
I'm appreciative of the technician who showed up today.
I have been trying to have the filters changed for more than six weeks. I've been promised return phone calls and received none. I spoke with a NexGen manager who promised to get to the bottom of the poor service. I never heard from him again. Due to the delay and poor service, I asked Tony for a reduction in charges. He said he would discuss it with his team and would let the technician know. I paid full price today.
NO ONE from NexGen reached out to help me. I initiated ALL the requests for assistance. I finally had to call a Costco rep to force help.
I'm sad we reached a negative pinnacle. I hope better for others.
Nicolas Rousse
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November 30, 2025
I signed up with NexGen @ Home depot, called scheduled an appt and it was same day service. They came out to my house and tuned up my heater for winter and then checked the air conditioner and everything internally for annual service.
The quality of work along with the price was just incredible.
I would NOT recommend NEXGEN for your AC & Heating needs. We bought a new HVAC system from NEXGEN just over 5 years ago. The sales/service at that time was excellent, The system cost just over $38k. We purchased a monthly “service agreement” last year after a $600+ bill. Today we were presented with a $10k + “service” estimate to “fix” a 5 year old system. I could go on about this nightmare experience but will summarize with - frustrated and feeling like we were taken advantage of. We have a competitor coming out tomorrow to give us another estimate. BTW - Service Tech today pointed out that the last technician (theirs) installed the wrong size filter, (see pictures) likely causing extensive damage to one of the heating units and duct system due to a two inch gap… Buyer Beware!
We recently had our entire HVAC system inspected by NexGen. David and Ivan did the work and they were both great. It was honestly like having a couple of really knowledgeable friends come over and walk you through your entire heating and air setup. Their inspection covered all the bases and they took the time to answer all my questions. We'll be moving forward with some of the work the recommended and will be keeping an eye on the other areas they noted for future maintenance.
NexGen has been great for our HVAC and AC maintenance. The membership is a great value. They are punctual, professional, thorough, and never overcharge. I highly recommend their service.
I'm appreciative of the technician who showed up today. I have been trying to have the filters changed for more than six weeks. I've been promised return phone calls and received none. I spoke with a NexGen manager who promised to get to the bottom of the poor service. I never heard from him again. Due to the delay and poor service, I asked Tony for a reduction in charges. He said he would discuss it with his team and would let the technician know. I paid full price today. NO ONE from NexGen reached out to help me. I initiated ALL the requests for assistance. I finally had to call a Costco rep to force help. I'm sad we reached a negative pinnacle. I hope better for others.
I signed up with NexGen @ Home depot, called scheduled an appt and it was same day service. They came out to my house and tuned up my heater for winter and then checked the air conditioner and everything internally for annual service. The quality of work along with the price was just incredible.