My thermostat took a dive on me so I went to replace it. That's where I met Breanna at Home Depot she advised me on the Ecobee one and normally I don't use big companies because of cost is always higher since they have higher overhead. However, at $49 for a diagnostic they sent someone out and that's when things got even better Lazaro was our technician. He was trustworthy and communicative and effective at explaining to me and my wife what he's doing to our unit and why. In the end because of his demeanor and character I chose to get work done through his company. I got an ionizer placed and he patched a few areas where air was escaping. Cleaned condenser and added a second capacitor and cleaned the fan on inside of my house as well as checked the coils which were fine. In summary the company is trustworthy or at least my experience was good. At at a $49 diagnostic fee it was worth it to have someone come out and let me know where I'm at. Can't say enough though about Lazaro he sold me on trusting next gen so if everyone is like him you'll find value.
Carly Niaki
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January 27, 2026
Gabe was so efficient and explained everything so we could understand. He took his time to thoroughly look at all of our concerns and figure out some type of solution. I appreciate his taking the time with us!
Brian Woodward
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November 03, 2025
I would NOT recommend NEXGEN for your AC & Heating needs. We bought a new HVAC system from NEXGEN just over 5 years ago. The sales/service at that time was excellent, The system cost just over $38k. We purchased a monthly “service agreement” last year after a $600+ bill. Today we were presented with a $10k + “service” estimate to “fix” a 5 year old system. I could go on about this nightmare experience but will summarize with - frustrated and feeling like we were taken advantage of. We have a competitor coming out tomorrow to give us another estimate. BTW - Service Tech today pointed out that the last technician (theirs) installed the wrong size filter, (see pictures) likely causing extensive damage to one of the heating units and duct system due to a two inch gap… Buyer Beware!
Martha Lopez
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January 28, 2026
I am so happy that I contacted Nexgen! I received outstanding!!!!! Service by Andrew. I am the type of person who asks questions to understand what is recommended and how is the service is going to be done. Andrew explained every detail and explained to me why other parts are necessary. He highly recommended an Ionizer when I told him my husband and I have allergies because of dust. He gave me a breakdown of the costs that were fair. After the completion of the work and seeing how hard he worked, the cost was well worth it. My congratulations to the company for having a true professional. Thank you Andrew!!!!!! Definitely will recommend Nexgen 👏🏻👏🏻👏🏻👏🏻👏🏻
Diana Walczak
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February 21, 2026
Jose was great! He arrived soon after our call about a heater that would not come on. We run an airbnb and guests were soon arriving. He solved a very difficult problem and got our heater running. The house is warm and comfortable and the guests are very happy which is critical to our business. Thank you Nexgen for the extremely fast response and the excellent quality.
My thermostat took a dive on me so I went to replace it. That's where I met Breanna at Home Depot she advised me on the Ecobee one and normally I don't use big companies because of cost is always higher since they have higher overhead. However, at $49 for a diagnostic they sent someone out and that's when things got even better Lazaro was our technician. He was trustworthy and communicative and effective at explaining to me and my wife what he's doing to our unit and why. In the end because of his demeanor and character I chose to get work done through his company. I got an ionizer placed and he patched a few areas where air was escaping. Cleaned condenser and added a second capacitor and cleaned the fan on inside of my house as well as checked the coils which were fine. In summary the company is trustworthy or at least my experience was good. At at a $49 diagnostic fee it was worth it to have someone come out and let me know where I'm at. Can't say enough though about Lazaro he sold me on trusting next gen so if everyone is like him you'll find value.
Gabe was so efficient and explained everything so we could understand. He took his time to thoroughly look at all of our concerns and figure out some type of solution. I appreciate his taking the time with us!
I would NOT recommend NEXGEN for your AC & Heating needs. We bought a new HVAC system from NEXGEN just over 5 years ago. The sales/service at that time was excellent, The system cost just over $38k. We purchased a monthly “service agreement” last year after a $600+ bill. Today we were presented with a $10k + “service” estimate to “fix” a 5 year old system. I could go on about this nightmare experience but will summarize with - frustrated and feeling like we were taken advantage of. We have a competitor coming out tomorrow to give us another estimate. BTW - Service Tech today pointed out that the last technician (theirs) installed the wrong size filter, (see pictures) likely causing extensive damage to one of the heating units and duct system due to a two inch gap… Buyer Beware!
I am so happy that I contacted Nexgen! I received outstanding!!!!! Service by Andrew. I am the type of person who asks questions to understand what is recommended and how is the service is going to be done. Andrew explained every detail and explained to me why other parts are necessary. He highly recommended an Ionizer when I told him my husband and I have allergies because of dust. He gave me a breakdown of the costs that were fair. After the completion of the work and seeing how hard he worked, the cost was well worth it. My congratulations to the company for having a true professional. Thank you Andrew!!!!!! Definitely will recommend Nexgen 👏🏻👏🏻👏🏻👏🏻👏🏻
Jose was great! He arrived soon after our call about a heater that would not come on. We run an airbnb and guests were soon arriving. He solved a very difficult problem and got our heater running. The house is warm and comfortable and the guests are very happy which is critical to our business. Thank you Nexgen for the extremely fast response and the excellent quality.