The sandwich was tasty. The atmosphere was a bunch of angry, hungry people waiting about 30 minutes for their lunches. Everyone was stand around complaining about the wait or going up to the counter to ask how much longer. I haven't been to Panera in many months. Last time the wait was appropriate. I really hope this was an isolated issue. 🫤
Tango Kilo
-
September 04, 2025
It's no wonder why they have such low scores.
The sandwiches with chicken or ham come in bits and pieces like the scraps leftover from slicing, yet I've never seen a slice. It's been like this for years. I have complained. They give you a coupon, but that doesn't resolve the issue. The soups look and taste like they came from a can. The salads are mediocre. If they're going to put out low quality food, they shouldn't be charging what they charge. I feel bad for the staff. They look very unhappy. I can't remember when I last saw someone there give me a smile.
William Case
-
August 31, 2023
Nice Panera location in Thousand Oaks. The food was fresh, per other Panera locations. The service was great. I witnessed one employee take care of a couple in need of a to-go box and another employee getting rave reviews from a catering customer. Nice stop!
Field Marketing
-
July 11, 2025
I honestly hate leaving reviews like this, but this Panera Bread in the Janss Marketplace really needs some attention. I’ve been here a few times hoping things would improve, but it just keeps getting worse.
First thing you notice when you walk in is how dirty everything feels. The floors had trash and food scraps all over. Tables were sticky and left uncleaned for way too long. It just makes you wonder if anyone is actually checking on the dining area.
What really bothered me was all the little gnats flying around everywhere. They were by the soda machine, in the bathroom, and even hovering around the tables. It’s pretty gross to see bugs circling over pastries and cups and just floating around while you’re trying to eat.
The service was so slow it felt like nobody was in any hurry to help customers. There weren’t many people in line, but it still took about 20 minutes to get my food. When it finally came out, it looked carelessly thrown together.
The bathroom was honestly awful. It smelled terrible, like old sewage. There was toilet paper all over the floor and the sink area was a mess. The soap dispenser was leaking everywhere. It was the kind of bathroom you just try to get in and out of as fast as you can.
It’s sad because Panera is supposed to be a comfortable place to grab lunch or coffee, but this location feels completely neglected. It almost feels disrespectful to the customers that nobody seems to care how bad it has gotten.
I really hope the company steps in and does something because it shouldn’t be this hard to keep a restaurant clean and welcoming. Until then, I’d recommend going somewhere else.
Amanda C.
-
July 20, 2024
Ordered passion fruit tea. Onion soup /French onion they bombed on that one. They t a ke the cheese and just dust/ sprinkle it on the soup. Definitely no awards here! Had them take it back & put more cheese on it.
The sandwich was tasty. The atmosphere was a bunch of angry, hungry people waiting about 30 minutes for their lunches. Everyone was stand around complaining about the wait or going up to the counter to ask how much longer. I haven't been to Panera in many months. Last time the wait was appropriate. I really hope this was an isolated issue. 🫤
It's no wonder why they have such low scores. The sandwiches with chicken or ham come in bits and pieces like the scraps leftover from slicing, yet I've never seen a slice. It's been like this for years. I have complained. They give you a coupon, but that doesn't resolve the issue. The soups look and taste like they came from a can. The salads are mediocre. If they're going to put out low quality food, they shouldn't be charging what they charge. I feel bad for the staff. They look very unhappy. I can't remember when I last saw someone there give me a smile.
Nice Panera location in Thousand Oaks. The food was fresh, per other Panera locations. The service was great. I witnessed one employee take care of a couple in need of a to-go box and another employee getting rave reviews from a catering customer. Nice stop!
I honestly hate leaving reviews like this, but this Panera Bread in the Janss Marketplace really needs some attention. I’ve been here a few times hoping things would improve, but it just keeps getting worse. First thing you notice when you walk in is how dirty everything feels. The floors had trash and food scraps all over. Tables were sticky and left uncleaned for way too long. It just makes you wonder if anyone is actually checking on the dining area. What really bothered me was all the little gnats flying around everywhere. They were by the soda machine, in the bathroom, and even hovering around the tables. It’s pretty gross to see bugs circling over pastries and cups and just floating around while you’re trying to eat. The service was so slow it felt like nobody was in any hurry to help customers. There weren’t many people in line, but it still took about 20 minutes to get my food. When it finally came out, it looked carelessly thrown together. The bathroom was honestly awful. It smelled terrible, like old sewage. There was toilet paper all over the floor and the sink area was a mess. The soap dispenser was leaking everywhere. It was the kind of bathroom you just try to get in and out of as fast as you can. It’s sad because Panera is supposed to be a comfortable place to grab lunch or coffee, but this location feels completely neglected. It almost feels disrespectful to the customers that nobody seems to care how bad it has gotten. I really hope the company steps in and does something because it shouldn’t be this hard to keep a restaurant clean and welcoming. Until then, I’d recommend going somewhere else.
Ordered passion fruit tea. Onion soup /French onion they bombed on that one. They t a ke the cheese and just dust/ sprinkle it on the soup. Definitely no awards here! Had them take it back & put more cheese on it.