If I could give zero stars, I would. My experience with this company has been nothing short of disappointing and frustrating. We were contracted by Preserve back in February to provide services for their residents. Since completion, we've spent over three months trying to collect the remaining balance owed to us. Each attempt to reach resolution has been met with empty promises and unreturned messages, with accountability seemingly absent at all levels of management—from the office manager Edie, to the director Michael.
This isn't just about money; it's about principle. Our nonprofit works hard to reinvest funds into the community, and every dollar matters. The lack of respect and professionalism shown by failing to meet their financial obligations speaks volumes about their operational integrity. They may present a polished exterior, but internally, it's a different story—chaos reigns, and accountability seems to be a foreign concept.
I urge potential clients and partners to think twice before engaging with this company. They may look like they have everything in order, but our experience has shown that their competence and reliability are severely lacking. Trust is the foundation of any professional relationship, and unfortunately, this company has shown they are not worthy of it.
MONOLITH TV
-
March 07, 2024
The concierge Michael is amazing, had a great first impression. Everything was so nice neat and clean. All staff was amazing and the residents look happy. Julie the marketing director was able to get me into a same day tour and Angel the activities director looks very involved in the residents well being it gives me a positive outlook on having my family member stay here. Great and amazing place!
Ayanna Patterson
-
May 16, 2024
This place is a poor establishment for the people working there and the residents. They are understaffed, management only look out for themselves, and they do not have enough supplies to take care of the residents like gloves, wipes and diapers. In fact they keep that stuffed locked up in the manager's office, where only the manager and her sister have the keys. They aren't there everyday, so on the weekends the rest of the staff are out of luck.
The residents pay and arm and a leg to stay there, and yet as mentioned before they're isn't enough people there to give proper care. Family of the residents have to buy wipes and diapers themselves, while the residents in hospice are the only ones who get to have them. One patient was so neglected they had MAGGOTS in their cancerous wounds!
The workers are so overworked and they aren't paid enough for all the work they do.
Walker Wicks
-
January 05, 2024
I brought my father here after he suffered a fall. He was so adamant to stay in his home at first, but once he got settled in he has become part of the community and is so happy here! I would like to extend a special thank you the Angel for always keeping dad busy with activities — The staff is so kind and accommodating. The facility itself is brand new, clean and up to date. You’ll be so happy you chose this facility, I can't recommend more highly.
Edward Grichanik
-
January 06, 2024
If you’re looking for a nice assisted living facility with a great staff in the Woodland Hills area, I highly recommend The Preserve! I have a family member living here for a couple of years now, and I think the current team they have taking care of my family member is the best so far. I am very happy with how things are being run here. Thank you for providing my loved one with a safe and vibrant living environment!
If I could give zero stars, I would. My experience with this company has been nothing short of disappointing and frustrating. We were contracted by Preserve back in February to provide services for their residents. Since completion, we've spent over three months trying to collect the remaining balance owed to us. Each attempt to reach resolution has been met with empty promises and unreturned messages, with accountability seemingly absent at all levels of management—from the office manager Edie, to the director Michael. This isn't just about money; it's about principle. Our nonprofit works hard to reinvest funds into the community, and every dollar matters. The lack of respect and professionalism shown by failing to meet their financial obligations speaks volumes about their operational integrity. They may present a polished exterior, but internally, it's a different story—chaos reigns, and accountability seems to be a foreign concept. I urge potential clients and partners to think twice before engaging with this company. They may look like they have everything in order, but our experience has shown that their competence and reliability are severely lacking. Trust is the foundation of any professional relationship, and unfortunately, this company has shown they are not worthy of it.
The concierge Michael is amazing, had a great first impression. Everything was so nice neat and clean. All staff was amazing and the residents look happy. Julie the marketing director was able to get me into a same day tour and Angel the activities director looks very involved in the residents well being it gives me a positive outlook on having my family member stay here. Great and amazing place!
This place is a poor establishment for the people working there and the residents. They are understaffed, management only look out for themselves, and they do not have enough supplies to take care of the residents like gloves, wipes and diapers. In fact they keep that stuffed locked up in the manager's office, where only the manager and her sister have the keys. They aren't there everyday, so on the weekends the rest of the staff are out of luck. The residents pay and arm and a leg to stay there, and yet as mentioned before they're isn't enough people there to give proper care. Family of the residents have to buy wipes and diapers themselves, while the residents in hospice are the only ones who get to have them. One patient was so neglected they had MAGGOTS in their cancerous wounds! The workers are so overworked and they aren't paid enough for all the work they do.
I brought my father here after he suffered a fall. He was so adamant to stay in his home at first, but once he got settled in he has become part of the community and is so happy here! I would like to extend a special thank you the Angel for always keeping dad busy with activities — The staff is so kind and accommodating. The facility itself is brand new, clean and up to date. You’ll be so happy you chose this facility, I can't recommend more highly.
If you’re looking for a nice assisted living facility with a great staff in the Woodland Hills area, I highly recommend The Preserve! I have a family member living here for a couple of years now, and I think the current team they have taking care of my family member is the best so far. I am very happy with how things are being run here. Thank you for providing my loved one with a safe and vibrant living environment!