Don't know what happened in the last 6 months but the quality of the food has declined. They completely changed my once favorite boneless chicken bites for significantly smaller dryer bites damn near inedible. And the pizza was cold crust is not the same as well terrible. Never eating at papa jhons again.
I really don't like complaining. But after driving for around 7 hours with kids, a toddler crying, and a prangry wife (4 months pregnant, hungry, and not particularly comfortable after the long ride), something should be said since I can't even talk to anyone at the restaurant (being on hold for 30+ minutes). The positives: Papa John's usually had pretty good quality, and their garlic sauce is good. The negatives: Generally more expensive than the other major pizza chains. The app is terrible, doesn't show the status of your order. Over the last 20 years of ordering Papa John's off and on, today is my first ever bad experience with them. My family and I were away for the Christmas weekend, arriving home in the evening on Christmas day. On the way home, we decided to order pizza after learning that our local Papa John's was open. We havent ordered from them in about a year and a half since we have a cheaper go-to, but since they were open and their pizza is pretry decent, we decided to give them a go. We placed our order over an hour before we expected to arrive home, and picked delivery - we set the delivery time about 15 minutes after we were expected to be home. After driving for close to 7 hours, it would be nice to arrive home and have a hot meal show up soon after. About 5 minutes after our expected delivery time we called to check on our order status, and the automated system said our order was not ready yet. We them called them half an hour (30 minutes) after our order should have been delivered, and their employee apologized about being behind, and that our order would be out the door on 5 minutes, and arrive with 20 minutes or so, and would be hot. Our pizzas arrived over an hour late (60 minutes late). We ordered 4 pizzas - all 4 were cold. 2 of them were gluten free - one was pretry burnt, and the other was partially burnt. Our 2 regular pizzas were not made right - one of them only had a few toppings on half of the pizza, and the other pizza had the wrong toppings on them. Given that we were tired, we didn't care about getting the pizzas remade correctly. I still tried to reach out to them to tell them things weren't made correctly and to see if anything could be done. I understand it's Christmas day, they were probably short-staffed, and that they were busy. It still doesn't give an excuse to sacrifice quality. And definitely not an excuse to not pickup the phone. I tried calling from the time we got the pizza until after they were closed, which was for over an hour (60 minutes) just to have the phone picked up and hung up. Will be calling tomorrow, December 26th, to see if anything can be resolved.
Javier the cook was very very kind to us. He had the store very clean and very in order. His cook time was on point and the food was amazing. Javier we need more people like you in our restaurants. Thank you for allowing my children and I a wonderful experience at Papa Johns. I guess the new owners have what it takes to turn things around. Please go visit this place under new ownership. Sincerely Christina Calderon
Papa John’s was always our go to spot for really good pizza. This location ranked all that for me. The pizza all looked old, tasted old and the frusta were all very hard. I ordered online and none of the crusts came out the way I ordered; flavor options not met. When I called in the guy told me to bring them back in the store that they could review with a Pizza look like and if they agreed they looked old then they would make me new. I live 22 mins away. 45 mins round trip…without traffic. I don’t want to bring the pizzas back. I just won’t be going back and will have to just forget about the $81 I spent and then also gave a $7 tip…total $88p
Visited this location on 10/15/23 around 5:20 pm. The pizza was great and the new staff members were awesome. I will keep going back for great service like what I received that day!!
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