Papa Johns Pizza

23120 Lyons Ave Ste 1, Santa Clarita, CA 91321, USA

About Papa Johns Pizza

3.3 / 5

from reviews

Is this your business?

    Kenyon Murphy
    February 09, 2024

    Don't know what happened in the last 6 months but the quality of the food has declined. They completely changed my once favorite boneless chicken bites for significantly smaller dryer bites damn near inedible. And the pizza was cold crust is not the same as well terrible. Never eating at papa jhons again.

    Lance Iliev
    December 26, 2023

    I really don't like complaining. But after driving for around 7 hours with kids, a toddler crying, and a prangry wife (4 months pregnant, hungry, and not particularly comfortable after the long ride), something should be said since I can't even talk to anyone at the restaurant (being on hold for 30+ minutes). The positives: Papa John's usually had pretty good quality, and their garlic sauce is good. The negatives: Generally more expensive than the other major pizza chains. The app is terrible, doesn't show the status of your order. Over the last 20 years of ordering Papa John's off and on, today is my first ever bad experience with them. My family and I were away for the Christmas weekend, arriving home in the evening on Christmas day. On the way home, we decided to order pizza after learning that our local Papa John's was open. We havent ordered from them in about a year and a half since we have a cheaper go-to, but since they were open and their pizza is pretry decent, we decided to give them a go. We placed our order over an hour before we expected to arrive home, and picked delivery - we set the delivery time about 15 minutes after we were expected to be home. After driving for close to 7 hours, it would be nice to arrive home and have a hot meal show up soon after. About 5 minutes after our expected delivery time we called to check on our order status, and the automated system said our order was not ready yet. We them called them half an hour (30 minutes) after our order should have been delivered, and their employee apologized about being behind, and that our order would be out the door on 5 minutes, and arrive with 20 minutes or so, and would be hot. Our pizzas arrived over an hour late (60 minutes late). We ordered 4 pizzas - all 4 were cold. 2 of them were gluten free - one was pretry burnt, and the other was partially burnt. Our 2 regular pizzas were not made right - one of them only had a few toppings on half of the pizza, and the other pizza had the wrong toppings on them. Given that we were tired, we didn't care about getting the pizzas remade correctly. I still tried to reach out to them to tell them things weren't made correctly and to see if anything could be done. I understand it's Christmas day, they were probably short-staffed, and that they were busy. It still doesn't give an excuse to sacrifice quality. And definitely not an excuse to not pickup the phone. I tried calling from the time we got the pizza until after they were closed, which was for over an hour (60 minutes) just to have the phone picked up and hung up. Will be calling tomorrow, December 26th, to see if anything can be resolved.

    zach sale
    April 08, 2023

    Papa John’s was always our go to spot for really good pizza. This location ranked all that for me. The pizza all looked old, tasted old and the frusta were all very hard. I ordered online and none of the crusts came out the way I ordered; flavor options not met. When I called in the guy told me to bring them back in the store that they could review with a Pizza look like and if they agreed they looked old then they would make me new. I live 22 mins away. 45 mins round trip…without traffic. I don’t want to bring the pizzas back. I just won’t be going back and will have to just forget about the $81 I spent and then also gave a $7 tip…total $88p

    Jackie Spargifiore
    April 06, 2023

    Came here bc the saugus location usually messes up my order. It was no different at this location tonight, I ordered a pizza with half cheese and half green pepper & pineapple, and the whole pizza had pineapple with half green pepper. The guy said on his screen it said half green pepper so idk why that would have happened. When I asked if we could just get a whole cheese for the inconvenience he was just "uhh like I guess" so they at least get 3 stars bc they made up for it. Wish papa John's would stop messing up my orders bc I really love their pizza

    Taylor Rasmussen
    January 29, 2024

    Had a problem with our order, and there was no one to talk to. Put on hold, and the call never went through. I drove to the store to talk to somebody and was told that since the order was placed on the app, there was nothing they could do. Whether it's the store itself or Papa John's is beside the point. The food was bad, and so was the service.

    Papa Johns Pizza

    Our Address

    23120 Lyons Ave Ste 1, Santa Clarita, CA 91321, USA

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