I’m extremely disappointed with the service I received. Not only was my order taken incorrectly, but I was also told it was canceled because “no one was at the door.” This is simply not true—no one ever came to my door.
This kind of service is unacceptable, and I’d like to request a full explanation of what happened, as well as steps being taken to ensure this doesn’t happen again. I expect better.
Please look into this issue.
G-City Ent. (G-Tek)
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November 03, 2024
Bing!....I just received a pop ad for Free Delivery @1030 Halloween night. Cool let's pick a pizza... Bing!! Another pop-up ad for large pizza shaped like a smiling JACK-O'-LANTERN for 9.99🎃 perfect I'm ready to order the price changes to 10.99 as I click checkout. I thought that was a little misleading but I didn't trip over the random price increase. So now everything is set and after tax my total came to $13 something. Confirmation sent to my email and I wait for delivery....⏳ Hour or so later I get a text stating my order is ready for pickup!!??? Say what!!! I had free delivery 🚗(😒not cool) So I call Papa John's and select #2 for customers that have already ordered option📱. I just wanted to switch the mistake made by there website and have them switch back to having it delivered for free. 👎🏽👎🏽Nope.Nope.. instead I'm ignored and get put on hold listening to advertisements for 12min!? I hangup and I call rb this time selecting #3 for new orders.... immediately customer service picks up from a call center who handles their orders. She tells me she's going to speak with the restaurant and see if they can still deliver after midnight. So she transferred me to the store and I was told to wait for them to confirm on hold....8min go by and I'm furious so I hangup. 🌡️Ready to blow up I call back again and demanded the direct store phone# .....ring ring ring someonee picks up the line doesn't say hello or even a single word. 👀 Weird so I sat sighlently listening to the chief open and close oven doors and tinkering sounds for 5min before I hang up and call that # back which never gets answered. I'm guessing the chief never hung up my first call purposely avoiding any inbound calls. Ok at this point the fuze is line and the bomb inside me has been activated 💣 at this point I'm passed pissed off and speechless knowing that after all my efforts I didn't get a single call back or an email or a text following up. I was shocked how horrible this is going so I said screw it 😠 🚮 and called back in and simply ordered again over the phone this time. So pissed I never cancelled my first order from 2hrs ago!!! That's crazy they just screwed my order and left me hanging 👎🏽👎🏽👎🏽 so I paused for a moment gathered myself and realized it's Halloween and this is the only pizza place opened and I have mouths to feed. So it's now 1230am and I wait an additional 45min for my new pizza to arrive. My new total comes to 18.99 which includes tax and delivery because the free delivery is for online orders. Customer service didn't care one bit what I just experienced so I said screw the argument and just paid the driver $20 and i headed back inside the house. It's now almost 1:30:in the morning, we are allowed starving and anxious I wanted to boots our holiday spirits with this cool jack-o'-lantern pizza I just paid double for😵💫🍕 🎉🎃.... I open the pizza with excitement and guess what we see...yup, you guessed it. THE WRONG FREAKN PIZZA... Hold up ppl it gets worse 😆 I go back to the website and I write two complaints for two locations because I couldn't find the store number. I requested to hear back from management and I'm sure you know what happened next.... That's right ppl, Papa John's doesn't even attempt to call me back, apologies, or at least acknowledge my efforts, send an email, text, or even wave at me lol they don't give a darn or even give a rats.ass about multiple compliments and countless calls waiting on hold. I HAD A REAL HALLOWEEN NIGHTMARE DEALING WE PAPA JOHNS CARLESS BEHAVIOR. I'll probably end up with PIZZA DELIVERY PTSD from this... I will never eat pizza again, too stressful 😭😭😭😭
Edwin Argueta
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April 26, 2021
First time trying papa john's and it was terrible, my girlfriend and I went to this shop at night and ordered a pizza that was supposed to be half meat and half veggie. They put meat all over the entire pizza so my vegetarian gf couldn't eat it. On top of that the crust was burned and the center of the pizza is still raw. At the time that I ordered the pizza there was only about two people working who looked fed up working there. Clearly understaffed and not equpied to keep up with orders. Would never come here again.
Delkernide Assassin
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November 11, 2024
Overall consistent, kind, friendly staff, accomodative for requests whether via phonecall or in person. Even though no tables or public restroom, the place redeems itself for the beneficial takeout availability whether Doordash, Papa John's App, or phone call. The location is beneficial for the areas of Winnetka, Woodland Hills, Reseda, Northridge, & so on forth in the valley. Last positive mention is the requirement(s) of a pizza delivery foodbag when ordering through the DoorDash App ensuring quality delivery service(s) & professional accomodativeness.
Richie Suarez
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May 07, 2022
This is for PAPA JOHNS corporate. I ordered a pizza at 12:33PM, and it's not 1:47PM and I still do not have my pizza. I ordered it online and we have a papa johns here 1 mile away from my house. Why did you send my order to 7 miles away in Canoga park when I live in Northridge. It's not 1:48PM. Still no Pizza. I called the manager at this location and he was very well mannered and nice to talk to. This is your Screw up PAPA JOHNS CORPORATE. If I would have known it would take this long, I would have just cancelled the order and picked it up at my local Papa John's location in Northridge. it's 1:50PM and the driver just pulled in. The driver was nice but the pizza doesn't seem to have a lot of toppings.
I’m extremely disappointed with the service I received. Not only was my order taken incorrectly, but I was also told it was canceled because “no one was at the door.” This is simply not true—no one ever came to my door. This kind of service is unacceptable, and I’d like to request a full explanation of what happened, as well as steps being taken to ensure this doesn’t happen again. I expect better. Please look into this issue.
Bing!....I just received a pop ad for Free Delivery @1030 Halloween night. Cool let's pick a pizza... Bing!! Another pop-up ad for large pizza shaped like a smiling JACK-O'-LANTERN for 9.99🎃 perfect I'm ready to order the price changes to 10.99 as I click checkout. I thought that was a little misleading but I didn't trip over the random price increase. So now everything is set and after tax my total came to $13 something. Confirmation sent to my email and I wait for delivery....⏳ Hour or so later I get a text stating my order is ready for pickup!!??? Say what!!! I had free delivery 🚗(😒not cool) So I call Papa John's and select #2 for customers that have already ordered option📱. I just wanted to switch the mistake made by there website and have them switch back to having it delivered for free. 👎🏽👎🏽Nope.Nope.. instead I'm ignored and get put on hold listening to advertisements for 12min!? I hangup and I call rb this time selecting #3 for new orders.... immediately customer service picks up from a call center who handles their orders. She tells me she's going to speak with the restaurant and see if they can still deliver after midnight. So she transferred me to the store and I was told to wait for them to confirm on hold....8min go by and I'm furious so I hangup. 🌡️Ready to blow up I call back again and demanded the direct store phone# .....ring ring ring someonee picks up the line doesn't say hello or even a single word. 👀 Weird so I sat sighlently listening to the chief open and close oven doors and tinkering sounds for 5min before I hang up and call that # back which never gets answered. I'm guessing the chief never hung up my first call purposely avoiding any inbound calls. Ok at this point the fuze is line and the bomb inside me has been activated 💣 at this point I'm passed pissed off and speechless knowing that after all my efforts I didn't get a single call back or an email or a text following up. I was shocked how horrible this is going so I said screw it 😠 🚮 and called back in and simply ordered again over the phone this time. So pissed I never cancelled my first order from 2hrs ago!!! That's crazy they just screwed my order and left me hanging 👎🏽👎🏽👎🏽 so I paused for a moment gathered myself and realized it's Halloween and this is the only pizza place opened and I have mouths to feed. So it's now 1230am and I wait an additional 45min for my new pizza to arrive. My new total comes to 18.99 which includes tax and delivery because the free delivery is for online orders. Customer service didn't care one bit what I just experienced so I said screw the argument and just paid the driver $20 and i headed back inside the house. It's now almost 1:30:in the morning, we are allowed starving and anxious I wanted to boots our holiday spirits with this cool jack-o'-lantern pizza I just paid double for😵💫🍕 🎉🎃.... I open the pizza with excitement and guess what we see...yup, you guessed it. THE WRONG FREAKN PIZZA... Hold up ppl it gets worse 😆 I go back to the website and I write two complaints for two locations because I couldn't find the store number. I requested to hear back from management and I'm sure you know what happened next.... That's right ppl, Papa John's doesn't even attempt to call me back, apologies, or at least acknowledge my efforts, send an email, text, or even wave at me lol they don't give a darn or even give a rats.ass about multiple compliments and countless calls waiting on hold. I HAD A REAL HALLOWEEN NIGHTMARE DEALING WE PAPA JOHNS CARLESS BEHAVIOR. I'll probably end up with PIZZA DELIVERY PTSD from this... I will never eat pizza again, too stressful 😭😭😭😭
First time trying papa john's and it was terrible, my girlfriend and I went to this shop at night and ordered a pizza that was supposed to be half meat and half veggie. They put meat all over the entire pizza so my vegetarian gf couldn't eat it. On top of that the crust was burned and the center of the pizza is still raw. At the time that I ordered the pizza there was only about two people working who looked fed up working there. Clearly understaffed and not equpied to keep up with orders. Would never come here again.
Overall consistent, kind, friendly staff, accomodative for requests whether via phonecall or in person. Even though no tables or public restroom, the place redeems itself for the beneficial takeout availability whether Doordash, Papa John's App, or phone call. The location is beneficial for the areas of Winnetka, Woodland Hills, Reseda, Northridge, & so on forth in the valley. Last positive mention is the requirement(s) of a pizza delivery foodbag when ordering through the DoorDash App ensuring quality delivery service(s) & professional accomodativeness.
This is for PAPA JOHNS corporate. I ordered a pizza at 12:33PM, and it's not 1:47PM and I still do not have my pizza. I ordered it online and we have a papa johns here 1 mile away from my house. Why did you send my order to 7 miles away in Canoga park when I live in Northridge. It's not 1:48PM. Still no Pizza. I called the manager at this location and he was very well mannered and nice to talk to. This is your Screw up PAPA JOHNS CORPORATE. If I would have known it would take this long, I would have just cancelled the order and picked it up at my local Papa John's location in Northridge. it's 1:50PM and the driver just pulled in. The driver was nice but the pizza doesn't seem to have a lot of toppings.