I never thought I’d be saying this about a fast food place but the service here was great! The night team on Saturday January 13th was so kind and accommodating for a last minute request and even made a recommendation. Never thought I’d have such a personalized experience at Papa John’s but way to go this team (specifically the young lady and the gentleman!)
They refused to add Italian seasoning to my order. He wanted to charge me more for it. Crappy pizza.
My order was online and when I called to let them know that my pizza was missing an ingredient, the guy who said he was the Manager for now named Jose, tried arguing that I didn’t chose a one topping. I proceeded to tell him that my sauces Initdered were missing too and that my pizza was cold. Not even warm. He puts me on hold and never came back. Disgusting food and extremely poor customer service and I don’t believe he was a manager cause they don’t behave like that.
I ordered late night. The guy would not open the door for me to wait inside while it's freezing cold outside. Just refuse to take the order if you don't want your customers to come in. Extremely rude and bad service.
I ordered and picked up pizzas from Papa Johns Pizza several times. They made the pizza exactly as I had requested. The only criticism is the price, which is far too high and unaffordable. It is far less expensive to buy frozen pizza and cook it at home. There are also places in the valley that sell pizza at a lower cost. However, I still recommend them because they are close to the school and have friendly and quick staff.
ENLOCAL BIZ – BUSINESS DIRECTORY FOR SAN FERNANDO VALLEY