My family and I stopped by this Panera bread to get some coffee and pastries. The place was extremely warm inside, no one at the registers and when an attendant finally came, he was talking on the phone and asked us to give him a minute. So far, everything was okay. We ordered 1 iced coffee and 1 hot coffee. When we got our cups, we went to get iced coffee but it smelled funny so I lifted the lid from the container just to find but the coffee literally had mold. We told the staff and the woman in charge had the audacity to try to fight me back and tell me they change the coffee daily, clearly not the case. The coffee from the hot containers was COLDDD and I had to warm it up in the microwave myself, lol. The same woman, again, told me they were closing in an hour and they were not going to make a new batch. We got a refund for both coffees but this was by far the worst experience we have ever had at a Panera. Customer service sucked ass, atmosphere was uncanny af and obviously, the drinks were so bad. We will contact corporate since these people clearly don’t care.
Amir Kardan
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April 18, 2025
Very rude customer service ordered a bagel ahead of time went there after 10 mins they made me wait another 10 minutes keep in mind for a bagel and also ordered a drink right there asked the guy to give me the cup so I can fill my drink a red hair rude african america women comes and intrupts telling him no he has to wait even tho I just need a cup so if you don't like being disrespected and treated rudely don't ever go here. Even their own employees are being miss treated by the african American lady (owner) and other african Americans they have as manager. I used to order before they come and they were super nice but the new team is just trash.
William Case
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August 31, 2023
Nice Panera location in Thousand Oaks. The food was fresh, per other Panera locations. The service was great. I witnessed one employee take care of a couple in need of a to-go box and another employee getting rave reviews from a catering customer. Nice stop!
Jack Montufar
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March 17, 2025
14$ for a meal that looked like a kids meal! No drink included!! If I could post a photo I would. Don’t get me started on my salad. It was petty and small for another 13$ no drink either!! The amount you charge for the quantity of food you give is crazy!!! And your manager at the Thousand Oaks area was ghetto and unprofessional!
Danielle Stevens
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April 24, 2025
I really only go to panera for a drink and a bagel and to work on my laptop. I have been to a lot of different paneras.
This particular one, for some reason, had the smallest bagels out of all the paneras I have been to. Usually the cream cheese given is just enough to put on the bottom half with just a tiny amount on the top half, but these bagels here, I was able to spread an equal amount on both top and bottom. Sort of feels like they are cutting corners a bit to maximize profits at this location. If you make all the bagels and other pastries that are made on site with just a little bit less dough, you can make more of these items with the same amount of ingredients. Just very disappointing to know that some stores do this sort of thing.
Two stars because there are a couple of outlets in the location for me to plug in my laptop.
I will avoid ordering any food from here in the future.
My family and I stopped by this Panera bread to get some coffee and pastries. The place was extremely warm inside, no one at the registers and when an attendant finally came, he was talking on the phone and asked us to give him a minute. So far, everything was okay. We ordered 1 iced coffee and 1 hot coffee. When we got our cups, we went to get iced coffee but it smelled funny so I lifted the lid from the container just to find but the coffee literally had mold. We told the staff and the woman in charge had the audacity to try to fight me back and tell me they change the coffee daily, clearly not the case. The coffee from the hot containers was COLDDD and I had to warm it up in the microwave myself, lol. The same woman, again, told me they were closing in an hour and they were not going to make a new batch. We got a refund for both coffees but this was by far the worst experience we have ever had at a Panera. Customer service sucked ass, atmosphere was uncanny af and obviously, the drinks were so bad. We will contact corporate since these people clearly don’t care.
Very rude customer service ordered a bagel ahead of time went there after 10 mins they made me wait another 10 minutes keep in mind for a bagel and also ordered a drink right there asked the guy to give me the cup so I can fill my drink a red hair rude african america women comes and intrupts telling him no he has to wait even tho I just need a cup so if you don't like being disrespected and treated rudely don't ever go here. Even their own employees are being miss treated by the african American lady (owner) and other african Americans they have as manager. I used to order before they come and they were super nice but the new team is just trash.
Nice Panera location in Thousand Oaks. The food was fresh, per other Panera locations. The service was great. I witnessed one employee take care of a couple in need of a to-go box and another employee getting rave reviews from a catering customer. Nice stop!
14$ for a meal that looked like a kids meal! No drink included!! If I could post a photo I would. Don’t get me started on my salad. It was petty and small for another 13$ no drink either!! The amount you charge for the quantity of food you give is crazy!!! And your manager at the Thousand Oaks area was ghetto and unprofessional!
I really only go to panera for a drink and a bagel and to work on my laptop. I have been to a lot of different paneras. This particular one, for some reason, had the smallest bagels out of all the paneras I have been to. Usually the cream cheese given is just enough to put on the bottom half with just a tiny amount on the top half, but these bagels here, I was able to spread an equal amount on both top and bottom. Sort of feels like they are cutting corners a bit to maximize profits at this location. If you make all the bagels and other pastries that are made on site with just a little bit less dough, you can make more of these items with the same amount of ingredients. Just very disappointing to know that some stores do this sort of thing. Two stars because there are a couple of outlets in the location for me to plug in my laptop. I will avoid ordering any food from here in the future.