It's no wonder why they have such low scores.
The sandwiches with chicken or ham come in bits and pieces like the scraps leftover from slicing, yet I've never seen a slice. It's been like this for years. I have complained. They give you a coupon, but that doesn't resolve the issue. The soups look and taste like they came from a can. The salads are mediocre. If they're going to put out low quality food, they shouldn't be charging what they charge. I feel bad for the staff. They look very unhappy. I can't remember when I last saw someone there give me a smile.
Field Marketing
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July 11, 2025
I honestly hate leaving reviews like this, but this Panera Bread in the Janss Marketplace really needs some attention. I’ve been here a few times hoping things would improve, but it just keeps getting worse.
First thing you notice when you walk in is how dirty everything feels. The floors had trash and food scraps all over. Tables were sticky and left uncleaned for way too long. It just makes you wonder if anyone is actually checking on the dining area.
What really bothered me was all the little gnats flying around everywhere. They were by the soda machine, in the bathroom, and even hovering around the tables. It’s pretty gross to see bugs circling over pastries and cups and just floating around while you’re trying to eat.
The service was so slow it felt like nobody was in any hurry to help customers. There weren’t many people in line, but it still took about 20 minutes to get my food. When it finally came out, it looked carelessly thrown together.
The bathroom was honestly awful. It smelled terrible, like old sewage. There was toilet paper all over the floor and the sink area was a mess. The soap dispenser was leaking everywhere. It was the kind of bathroom you just try to get in and out of as fast as you can.
It’s sad because Panera is supposed to be a comfortable place to grab lunch or coffee, but this location feels completely neglected. It almost feels disrespectful to the customers that nobody seems to care how bad it has gotten.
I really hope the company steps in and does something because it shouldn’t be this hard to keep a restaurant clean and welcoming. Until then, I’d recommend going somewhere else.
William Case
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August 31, 2023
Nice Panera location in Thousand Oaks. The food was fresh, per other Panera locations. The service was great. I witnessed one employee take care of a couple in need of a to-go box and another employee getting rave reviews from a catering customer. Nice stop!
Angela Rose Kulpa
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July 15, 2025
First of all the place isn't clean. We usually love Panera, but this location in Moorpark is dirty, the service is usually poor and out of the 4 times we've been here, they have been out of baguettes 3 times (??) Today... they were out of chips(???) We always discuss whether or not we should stop at this location- but the next is about an hour away....we should have waited.
I asked for a mug for my hot tea and as he gave it to me he was wiping something off, but gave it to me anyway (!!!) He was already annoyed because I asked for a couple of changes to the salad I was ordering, so I took the cup with the intention of washing it with the hot water for tea. Guess what - it was lukewarm. I had to microwave my water.
There were gnats flying around our food.
My husband's food was good but hard to enjoy because the place is so dirty. My salad wasn't great and the baguettes tasted off.
Amanda C.
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July 20, 2024
Ordered passion fruit tea. Onion soup /French onion they bombed on that one. They t a ke the cheese and just dust/ sprinkle it on the soup. Definitely no awards here! Had them take it back & put more cheese on it.
It's no wonder why they have such low scores. The sandwiches with chicken or ham come in bits and pieces like the scraps leftover from slicing, yet I've never seen a slice. It's been like this for years. I have complained. They give you a coupon, but that doesn't resolve the issue. The soups look and taste like they came from a can. The salads are mediocre. If they're going to put out low quality food, they shouldn't be charging what they charge. I feel bad for the staff. They look very unhappy. I can't remember when I last saw someone there give me a smile.
I honestly hate leaving reviews like this, but this Panera Bread in the Janss Marketplace really needs some attention. I’ve been here a few times hoping things would improve, but it just keeps getting worse. First thing you notice when you walk in is how dirty everything feels. The floors had trash and food scraps all over. Tables were sticky and left uncleaned for way too long. It just makes you wonder if anyone is actually checking on the dining area. What really bothered me was all the little gnats flying around everywhere. They were by the soda machine, in the bathroom, and even hovering around the tables. It’s pretty gross to see bugs circling over pastries and cups and just floating around while you’re trying to eat. The service was so slow it felt like nobody was in any hurry to help customers. There weren’t many people in line, but it still took about 20 minutes to get my food. When it finally came out, it looked carelessly thrown together. The bathroom was honestly awful. It smelled terrible, like old sewage. There was toilet paper all over the floor and the sink area was a mess. The soap dispenser was leaking everywhere. It was the kind of bathroom you just try to get in and out of as fast as you can. It’s sad because Panera is supposed to be a comfortable place to grab lunch or coffee, but this location feels completely neglected. It almost feels disrespectful to the customers that nobody seems to care how bad it has gotten. I really hope the company steps in and does something because it shouldn’t be this hard to keep a restaurant clean and welcoming. Until then, I’d recommend going somewhere else.
Nice Panera location in Thousand Oaks. The food was fresh, per other Panera locations. The service was great. I witnessed one employee take care of a couple in need of a to-go box and another employee getting rave reviews from a catering customer. Nice stop!
First of all the place isn't clean. We usually love Panera, but this location in Moorpark is dirty, the service is usually poor and out of the 4 times we've been here, they have been out of baguettes 3 times (??) Today... they were out of chips(???) We always discuss whether or not we should stop at this location- but the next is about an hour away....we should have waited. I asked for a mug for my hot tea and as he gave it to me he was wiping something off, but gave it to me anyway (!!!) He was already annoyed because I asked for a couple of changes to the salad I was ordering, so I took the cup with the intention of washing it with the hot water for tea. Guess what - it was lukewarm. I had to microwave my water. There were gnats flying around our food. My husband's food was good but hard to enjoy because the place is so dirty. My salad wasn't great and the baguettes tasted off.
Ordered passion fruit tea. Onion soup /French onion they bombed on that one. They t a ke the cheese and just dust/ sprinkle it on the soup. Definitely no awards here! Had them take it back & put more cheese on it.