Service Date: October 13, 2025
Vehicle: 2017 Subaru Crosstrek
I recently brought my Crosstrek into Japanese Auto Center with a suspected bad wheel bearing. The team quickly confirmed my self-diagnosis and replaced the defective bearing efficiently. I also opted to have the CVT fluid replaced during the visit.
Mario was professional, communicative, and respectful of my time. I appreciated his transparency and the way they explained the issue and the repair process. My car now runs smoothly and quietly again—exactly what I was hoping for. As a bonus, I received a 10% discount for being a AAA member, which was a nice touch and much appreciated.
Highly recommend Japanese Auto Center for anyone looking for honest, knowledgeable, and reliable auto service. I’ll definitely be returning for future maintenance needs.
Johann J
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October 24, 2025
Price is great for the treatment and service quality, if you don't care about premiums, price is still more than reasonable for the fixes performed.
I'm not a mechanic but I am an engineer, and have done repairs on many cars. Some fixes however, require special equipment or are messy, annoying, etc. In that case, I leave my car to the specialists, of which I've struggled to find genuine mechanics who won't sacrifice the customer for a couple extra dollars. Having been to over 25 shops in the area, I truly believe that Japanese Auto Center is the closest you can get to perfection in a mechanic shop, and might be one of the best shops in California to be honest.
I came in for a few simple repairs to judge the work quality before committing to expensive, detailed jobs. First off and contrary to my biggest peeve, the jobs are clearly priced and quotes are given before any work is done.
I also purposefully left out key issues in the vehicle to see if they could catch them, as other mechanics I've been to have missed these. All issues were diagnosed and more importantly, NO UPSELLS happened. They made notes of them and stated recommended services, rather than performing the service without consent and up selling as every 4 in 5 shops I've been to do.
Lastly, 24 months of warranty is nice. I'm not sure how valuable this is since that'll depend on whether its honored, but it's a nice bonus that isn't usually offered at this price point. Great work and props to the techs, they truly know their stuff!
Anna Valleser
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October 07, 2025
My cousin recommended them when I was having problems with the brakes. They were so great! Very friendly and patient. They were very clear with what the problem was, how long it would take, and why it costs what it did. They made sure to keep me informed every step of the way. I love these guys! I finally found a garage I can really feel confident with.
Layne Edwards
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October 27, 2025
When The Car was dropped off the car had issues requiring time, However, still Resolved at a Fast Pace! I was quoted the price agreeing and shortly thereafter p/u the car…which runs better than it ever has. Great Work, Fair Price=Happy Customer.
Aleli Lavilla
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October 06, 2025
I went here because of yelp reviews. You need appointment first before you are seen. They are prompt and very organized. Reminds me of hospital checkins--everyone knows what to do. They shuttle you back and forth while you wait for repair. They do not do carwash (which im fine since i came here for repair). Rates are very straightforward and very reasonable. Please do not hesitate to use them. Yelp reviews are real-- Exceptional service experience! And they give AAA discounts.
Service Date: October 13, 2025 Vehicle: 2017 Subaru Crosstrek I recently brought my Crosstrek into Japanese Auto Center with a suspected bad wheel bearing. The team quickly confirmed my self-diagnosis and replaced the defective bearing efficiently. I also opted to have the CVT fluid replaced during the visit. Mario was professional, communicative, and respectful of my time. I appreciated his transparency and the way they explained the issue and the repair process. My car now runs smoothly and quietly again—exactly what I was hoping for. As a bonus, I received a 10% discount for being a AAA member, which was a nice touch and much appreciated. Highly recommend Japanese Auto Center for anyone looking for honest, knowledgeable, and reliable auto service. I’ll definitely be returning for future maintenance needs.
Price is great for the treatment and service quality, if you don't care about premiums, price is still more than reasonable for the fixes performed. I'm not a mechanic but I am an engineer, and have done repairs on many cars. Some fixes however, require special equipment or are messy, annoying, etc. In that case, I leave my car to the specialists, of which I've struggled to find genuine mechanics who won't sacrifice the customer for a couple extra dollars. Having been to over 25 shops in the area, I truly believe that Japanese Auto Center is the closest you can get to perfection in a mechanic shop, and might be one of the best shops in California to be honest. I came in for a few simple repairs to judge the work quality before committing to expensive, detailed jobs. First off and contrary to my biggest peeve, the jobs are clearly priced and quotes are given before any work is done. I also purposefully left out key issues in the vehicle to see if they could catch them, as other mechanics I've been to have missed these. All issues were diagnosed and more importantly, NO UPSELLS happened. They made notes of them and stated recommended services, rather than performing the service without consent and up selling as every 4 in 5 shops I've been to do. Lastly, 24 months of warranty is nice. I'm not sure how valuable this is since that'll depend on whether its honored, but it's a nice bonus that isn't usually offered at this price point. Great work and props to the techs, they truly know their stuff!
My cousin recommended them when I was having problems with the brakes. They were so great! Very friendly and patient. They were very clear with what the problem was, how long it would take, and why it costs what it did. They made sure to keep me informed every step of the way. I love these guys! I finally found a garage I can really feel confident with.
When The Car was dropped off the car had issues requiring time, However, still Resolved at a Fast Pace! I was quoted the price agreeing and shortly thereafter p/u the car…which runs better than it ever has. Great Work, Fair Price=Happy Customer.
I went here because of yelp reviews. You need appointment first before you are seen. They are prompt and very organized. Reminds me of hospital checkins--everyone knows what to do. They shuttle you back and forth while you wait for repair. They do not do carwash (which im fine since i came here for repair). Rates are very straightforward and very reasonable. Please do not hesitate to use them. Yelp reviews are real-- Exceptional service experience! And they give AAA discounts.