Pancakes good. But paid over $16 for bacon/cheese brown omelet...it was not good! Way too brown with black stuff...probably cooked on dirty grill.
Chef Robert Olivares
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April 30, 2024
A few days ago I was invited to be a part of my Mother in law’s Birthday dinner. I was lucky enough to have the night off since I cook for a living and I am always happy to attend a meal that I don’t have to cook.
Until I found out where the dinner was. I honestly love IHOP as a brand but the Burbank location has never given me good service.
Today was no different and with us being one of three tables that was an accomplishment.
We were seated and our order was taken then we just felt forgotten. We got our food but we had to flag our server down for refills. I would hope that with so few tables that we would have more attentive service. Honestly I don’t understand how this location is still open.
Mr. Mertman
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September 01, 2023
Fast and friendly service. Very busy Friday am @10am. Staff very friendly. Very clean also. Ordered ham and cheese Omlette, chicken fajita Omlette, French toast, and eggs and bacon. Served hot and tasty. Service was excellent. We always stop in when visiting Burbank.
Angel Gonzalez
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April 14, 2024
This was always my go to spot but after what happened on 4/13/2024 at around 10PM I will no longer be coming here. Me and 4 friends walked in and got seated right away. Our waiter had a little bit of attitude and was completely lost, he kept interrupting us while we were ordering and when my friends little sister that is 12 years old ordered off the kid menu. He said to her “ that is only for little kids” (then looks at her) and continues to say “ but just this one time I’ll let it slide” and still managed to get 3/5 of our orders wrong. After ordering it, it took them about an hour and 8 minutes to get our food even though it was lonely. My pancakes were hard and a little burnt but the steak omelette was perfectly fine. The mac and cheese with fries (kids menu item) had light flavor and pasta was still a tiny bit undercooked. The 3 sandwiches that my friends ordered but they had to remake it because they gave us the wrong sandwich. Said that the crispy chicken was very dry but other than that it was perfectly. And on top of that non of us ever got a refill on our drinks. As a worker in customer service I feel embarrassed and very disappointed with how poorly this service was.
D. VoXx (Ecl3cticMU)
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December 04, 2023
Out of all the locations from Encino to Glendale this location is the best. Great service, clean, comfortable atmosphere and food quality is consistent (very yummy). I’ve tried pretty much everything on their menu but most recently tried the limited time only WONKA strawberry hot chocolate and the pancakes. Love the gold sprinkles. Both were very good.
Pancakes good. But paid over $16 for bacon/cheese brown omelet...it was not good! Way too brown with black stuff...probably cooked on dirty grill.
A few days ago I was invited to be a part of my Mother in law’s Birthday dinner. I was lucky enough to have the night off since I cook for a living and I am always happy to attend a meal that I don’t have to cook. Until I found out where the dinner was. I honestly love IHOP as a brand but the Burbank location has never given me good service. Today was no different and with us being one of three tables that was an accomplishment. We were seated and our order was taken then we just felt forgotten. We got our food but we had to flag our server down for refills. I would hope that with so few tables that we would have more attentive service. Honestly I don’t understand how this location is still open.
Fast and friendly service. Very busy Friday am @10am. Staff very friendly. Very clean also. Ordered ham and cheese Omlette, chicken fajita Omlette, French toast, and eggs and bacon. Served hot and tasty. Service was excellent. We always stop in when visiting Burbank.
This was always my go to spot but after what happened on 4/13/2024 at around 10PM I will no longer be coming here. Me and 4 friends walked in and got seated right away. Our waiter had a little bit of attitude and was completely lost, he kept interrupting us while we were ordering and when my friends little sister that is 12 years old ordered off the kid menu. He said to her “ that is only for little kids” (then looks at her) and continues to say “ but just this one time I’ll let it slide” and still managed to get 3/5 of our orders wrong. After ordering it, it took them about an hour and 8 minutes to get our food even though it was lonely. My pancakes were hard and a little burnt but the steak omelette was perfectly fine. The mac and cheese with fries (kids menu item) had light flavor and pasta was still a tiny bit undercooked. The 3 sandwiches that my friends ordered but they had to remake it because they gave us the wrong sandwich. Said that the crispy chicken was very dry but other than that it was perfectly. And on top of that non of us ever got a refill on our drinks. As a worker in customer service I feel embarrassed and very disappointed with how poorly this service was.
Out of all the locations from Encino to Glendale this location is the best. Great service, clean, comfortable atmosphere and food quality is consistent (very yummy). I’ve tried pretty much everything on their menu but most recently tried the limited time only WONKA strawberry hot chocolate and the pancakes. Love the gold sprinkles. Both were very good.