The food was really fresh. Our server was I think Santiago? Great server. It was a tiny bit busy so we waited for our food a little bit but with the amount of customers they had it was not unreasonable at all. I got the chicken fajita tacos and I will definitely order that again. Pancakes were a tiny bit dry. Still good. Butter pecan syrup is always the best and I didn't even have to request it. They had it in the table. My baby's dad ordered I think the classic roasted turkey melt with onion rings. It came out really fresh. Definitely will come back again. Overall we had an excellent meal.
Johnnef C Mendoza
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September 27, 2025
09/26/2025
I was having munchies so I came for their "SHERMAN's PLATTER" it was two pieces of fish and some shrimp with fries. The portion was big and man was it so good! And their ranch dressing? SUPER!
Ashley Guardado
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October 26, 2025
Alma was an amazing server. She was fast with getting the food and drinks we wanted and was very nice and welcoming towards us! She was super attentive of us and kept making sure we were okay and got everything we ordered! 10/10 service!
Raquel Segovia
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October 25, 2025
I came to the IHOP in West Hills, CA today to celebrate my daughter’s 17th birthday with a party of about 20 people, and it was one of the most disappointing dining experiences I’ve ever had.
To start, our food was served in three separate rounds—each group receiving their meals long after the previous group had already finished eating. By the time the last plates came out, most of our table was done. Unfortunately, my meal never arrived. After waiting a long time, I decided to cancel my order since everyone else was already finished.
When the waitress finally brought my plate (well after I had cancelled), she accidentally dropped my Eggs Benedict on me, spilling food on the left side of my abdomen. No apology was offered, and to make matters worse, they initially tried to charge me for the meal I never ate. The item was only removed from the bill after I brought it up. There was also no discount or compensation offered for the poor service or the incident with the dropped food.
On top of that, I was still required to pay a 20% gratuity fee, which felt extremely inappropriate given the circumstances. I requested to speak with a manager, but the waitress said the manager refused to come out. I was told the manager would call me within an hour, yet three hours later, I have still not received a call.
To make matters worse, the area where the food spilled is burning and irritated, and I am now concerned about the potential reaction from the hot food.
This experience was completely unacceptable from start to finish. I truly hope IHOP corporate sees this and reaches out as soon as possible.
Zoe Hsu
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October 27, 2025
I ate at IHOP today in Westhill, California. I had such a horrible day and was so hungry; however, my experience at IHOP completely turned it around. I had the pleasure of being served by my waitress Samantha. She was so kind, made conversation, and genuinely put a smile on my face. The food was delicious, and my waitress constantly made it her job to make sure everything met my expectations. Will come back soon.
The food was really fresh. Our server was I think Santiago? Great server. It was a tiny bit busy so we waited for our food a little bit but with the amount of customers they had it was not unreasonable at all. I got the chicken fajita tacos and I will definitely order that again. Pancakes were a tiny bit dry. Still good. Butter pecan syrup is always the best and I didn't even have to request it. They had it in the table. My baby's dad ordered I think the classic roasted turkey melt with onion rings. It came out really fresh. Definitely will come back again. Overall we had an excellent meal.
09/26/2025 I was having munchies so I came for their "SHERMAN's PLATTER" it was two pieces of fish and some shrimp with fries. The portion was big and man was it so good! And their ranch dressing? SUPER!
Alma was an amazing server. She was fast with getting the food and drinks we wanted and was very nice and welcoming towards us! She was super attentive of us and kept making sure we were okay and got everything we ordered! 10/10 service!
I came to the IHOP in West Hills, CA today to celebrate my daughter’s 17th birthday with a party of about 20 people, and it was one of the most disappointing dining experiences I’ve ever had. To start, our food was served in three separate rounds—each group receiving their meals long after the previous group had already finished eating. By the time the last plates came out, most of our table was done. Unfortunately, my meal never arrived. After waiting a long time, I decided to cancel my order since everyone else was already finished. When the waitress finally brought my plate (well after I had cancelled), she accidentally dropped my Eggs Benedict on me, spilling food on the left side of my abdomen. No apology was offered, and to make matters worse, they initially tried to charge me for the meal I never ate. The item was only removed from the bill after I brought it up. There was also no discount or compensation offered for the poor service or the incident with the dropped food. On top of that, I was still required to pay a 20% gratuity fee, which felt extremely inappropriate given the circumstances. I requested to speak with a manager, but the waitress said the manager refused to come out. I was told the manager would call me within an hour, yet three hours later, I have still not received a call. To make matters worse, the area where the food spilled is burning and irritated, and I am now concerned about the potential reaction from the hot food. This experience was completely unacceptable from start to finish. I truly hope IHOP corporate sees this and reaches out as soon as possible.
I ate at IHOP today in Westhill, California. I had such a horrible day and was so hungry; however, my experience at IHOP completely turned it around. I had the pleasure of being served by my waitress Samantha. She was so kind, made conversation, and genuinely put a smile on my face. The food was delicious, and my waitress constantly made it her job to make sure everything met my expectations. Will come back soon.