As a longtime customer and Onyx member, I’ve been increasingly disappointed with the quality of the food lately. The dishes have become overwhelmingly salty and often look nothing like the photos shown in the app. For example, the miso salmon I received was not only excessively salty but also had a strange brown layer on top that left me questioning what I was actually eating. Unfortunately, the same issues applied to the chicken curry and Moses pizza.
I appreciated the effort to remake the salmon after I raised concerns, but the replacement was identical—still brown, still far too salty, and ultimately inedible.
If Goop prides itself on offering clean, high-quality food, then loading meals with sodium and mystery ingredients feels contradictory. At the very least, customers should have access to a full list of ingredients—not just allergens. When we’re paying premium prices, transparency about what’s organic and what’s not should be standard.
To be fair, the customer support team has been responsive and genuinely trying to help. However, since they’re not directly involved with the kitchen, their ability to influence outcomes seems limited. It’s also becoming clear that many dishes are pre-prepared rather than freshly made, and unfortunately, the quality control just isn’t where it needs to be.
InterpreterCat White
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October 24, 2025
I’m sorry Gwyneth!
I really tried to like your restaurant and to support a local business that offers heathy food, however, the meals are just decent-nothing exciting, nor new.
I make the same meals at home often, and found your meals to be lacking in spices and the wow factor.
Chinese chicken salad, chicken teriyaki, chopped salad and your curry cauliflower soup have been consumed and all are missing that wow factor.
I would say also the portion sizes albeit healthy, are expensive for what you get.
I know how difficult it is to establish a following in the restaurant business, but it absolutely must have some dishes with a « wow » factor to keep return customers.
I’m not a picky eater, nor am I a connoisseur, but nearly I have been trying new restaurants, and 50 percent have that « wow » factor.
I love your skill in your craft however.
Keep working to make your meals have a little something to make them special and memorable.
For instance, the ginger in the Chinese chicken salad is good, but it needs something a little more- something like a dash of celery seed to really make it pop.
The chicken teriyaki needs a little more sweetness and perhaps some ginger because the rice paired with this dish makes each bite after the fourth monotonous.
Sweet greens I know is your direct competition, but many of their meals have that « wow » factor.
Best of luck!
Tatiana Eremina
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October 19, 2025
We had dinner at the beach with friends, and Goop Kitchen was once again our choice , it never disappoints! One of our friends eats gluten-free, so it’s great to have delicious options everyone can enjoy. The food was tasty, beautifully packed, and ready right on time. Always fresh, clean, and full of flavor.
peggy curry
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June 26, 2025
Goop has continued to shine in creating deliciously fresh seasonal meals for those moments and days life gets too busy! So grateful for your high quality gluten free meals🙏🙏🙏💝👏
Sarah Malik
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April 10, 2025
Amazing spot to get food at in El Segundo! The vegan options are amazing, super fresh ingredients and the flavors are so good! I love the summer rolls and the crunchy salad with barbecue tofu and cashew sauce, the portion sizes are huge so I always end up with leftovers to eat later! Food is always prepared fast and the staff is super friendly and helpful. Can't wait to come back!
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710 S Allied Way Unit D, El Segundo, CA 90245, USA
As a longtime customer and Onyx member, I’ve been increasingly disappointed with the quality of the food lately. The dishes have become overwhelmingly salty and often look nothing like the photos shown in the app. For example, the miso salmon I received was not only excessively salty but also had a strange brown layer on top that left me questioning what I was actually eating. Unfortunately, the same issues applied to the chicken curry and Moses pizza. I appreciated the effort to remake the salmon after I raised concerns, but the replacement was identical—still brown, still far too salty, and ultimately inedible. If Goop prides itself on offering clean, high-quality food, then loading meals with sodium and mystery ingredients feels contradictory. At the very least, customers should have access to a full list of ingredients—not just allergens. When we’re paying premium prices, transparency about what’s organic and what’s not should be standard. To be fair, the customer support team has been responsive and genuinely trying to help. However, since they’re not directly involved with the kitchen, their ability to influence outcomes seems limited. It’s also becoming clear that many dishes are pre-prepared rather than freshly made, and unfortunately, the quality control just isn’t where it needs to be.
I’m sorry Gwyneth! I really tried to like your restaurant and to support a local business that offers heathy food, however, the meals are just decent-nothing exciting, nor new. I make the same meals at home often, and found your meals to be lacking in spices and the wow factor. Chinese chicken salad, chicken teriyaki, chopped salad and your curry cauliflower soup have been consumed and all are missing that wow factor. I would say also the portion sizes albeit healthy, are expensive for what you get. I know how difficult it is to establish a following in the restaurant business, but it absolutely must have some dishes with a « wow » factor to keep return customers. I’m not a picky eater, nor am I a connoisseur, but nearly I have been trying new restaurants, and 50 percent have that « wow » factor. I love your skill in your craft however. Keep working to make your meals have a little something to make them special and memorable. For instance, the ginger in the Chinese chicken salad is good, but it needs something a little more- something like a dash of celery seed to really make it pop. The chicken teriyaki needs a little more sweetness and perhaps some ginger because the rice paired with this dish makes each bite after the fourth monotonous. Sweet greens I know is your direct competition, but many of their meals have that « wow » factor. Best of luck!
We had dinner at the beach with friends, and Goop Kitchen was once again our choice , it never disappoints! One of our friends eats gluten-free, so it’s great to have delicious options everyone can enjoy. The food was tasty, beautifully packed, and ready right on time. Always fresh, clean, and full of flavor.
Goop has continued to shine in creating deliciously fresh seasonal meals for those moments and days life gets too busy! So grateful for your high quality gluten free meals🙏🙏🙏💝👏
Amazing spot to get food at in El Segundo! The vegan options are amazing, super fresh ingredients and the flavors are so good! I love the summer rolls and the crunchy salad with barbecue tofu and cashew sauce, the portion sizes are huge so I always end up with leftovers to eat later! Food is always prepared fast and the staff is super friendly and helpful. Can't wait to come back!