I gave advance notice I was going to pick up my wife from memory care for our anniversary to make sure she wasn’t first fed dinner. Now that she’s also in hospice it emphasizes that these events and anniversaries are likely her last, making each that much more precious.
When I arrived to get her the caregivers were finishing applying make-up to her: eyeliner, lipstick, etc. They looked almost disappointed when I arrived before they finished, wanting it to be a complete surprise. They were so sweet, and my wife looked great!
Esmerelda and the staff there really stepped up on their own initiative to show so much love and attention for us and our evening, I was really touched. The staff was happy for us and their care to make the evening special was beyond thoughtful.
I cannot properly express my gratitude, thank you so much!
All Time Funny #shorts
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March 08, 2024
Subject: Disappointing Experience with Inquiry Process
Dear all,
I hope this message finds you well. I regret to inform you that my initial experience while inquiring about a potential living arrangement for my mother at the Gardens at Northridge has been less than satisfactory.
During the first week of my visit to the facility, I encountered challenges in establishing communication with the responsible party. Despite having relatives within the same facility who spoke highly of their introduction to the Gardens, my attempts to inquire about enrollment for my mother were met with delays and communication gaps.
Upon calling and requesting to speak with the individual in charge, I left my contact information with the receptionist, expecting a prompt callback. Unfortunately, I did not receive any response within the next two days. Upon placing a follow-up call, the same scenario unfolded.
Given my limited availability due to a full-time job, I visited the facility during my lunch break in the hopes of resolving the communication issues. Despite expressing my concerns to the receptionist and waiting patiently, it took approximately 20 to 25 minutes before I could engage with the person in charge. During our conversation, I sought clarification on the prolonged process, only to be informed that the delay was attributed to the receptionist not relaying my messages— a claim that I find challenging to accept, considering three messages were left without a response.
Following our discussion, I was assured that I would receive an email containing information about VA Benefits that could facilitate my mother's registration at the Gardens. Regrettably, as of today, I am yet to receive the promised email. A recent call to follow up on this matter yielded the response that I would not receive a callback, further adding to my disappointment with the communication history with the designated individual at the Gardens.
Kelly Woods
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April 13, 2024
The staff here at Gardens at Northridge is awesome. My mother in law loves being here, which says a lot because she is hard to please.
Deborah Fore
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December 09, 2021
Initially we were greeted by Neil J. and then introduced to Karen D. Karen gave us a tour of the facility because Neil was busy. Two caretakers were waiting at the first room model to greet us. A lovely touch! Neil joined us to complete the tour and go over the details of residency. We were so impressed with everything we made the decision to move my mother in. She had a choice of a few rooms and is completely satisfied with her choice. It is also nice to know that if and when the time comes they also have a skilled nursing facility she can move into.
Hafpint@gmail.com Despard
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July 30, 2021
I highly recommend Brookdale! My mom is 91 years old and had her elbow reconstructed. She was at another skilled nursing facility which was horrific. I could not tolerate the place where she was at! I quickly search and found Brookdale literally in my area. Eden (administrator for skilled nursing) admitted her promptly. Cheryl the social worker was top of her game. Anna the nurse and Lee the nurse were wonderful! There are so many people who I do not know their names but there are a blessing! The facility is clean, sterilized and the food was superb. Brookdale is caring and loving place. I highly recommend Brookdale!!!
I gave advance notice I was going to pick up my wife from memory care for our anniversary to make sure she wasn’t first fed dinner. Now that she’s also in hospice it emphasizes that these events and anniversaries are likely her last, making each that much more precious. When I arrived to get her the caregivers were finishing applying make-up to her: eyeliner, lipstick, etc. They looked almost disappointed when I arrived before they finished, wanting it to be a complete surprise. They were so sweet, and my wife looked great! Esmerelda and the staff there really stepped up on their own initiative to show so much love and attention for us and our evening, I was really touched. The staff was happy for us and their care to make the evening special was beyond thoughtful. I cannot properly express my gratitude, thank you so much!
Subject: Disappointing Experience with Inquiry Process Dear all, I hope this message finds you well. I regret to inform you that my initial experience while inquiring about a potential living arrangement for my mother at the Gardens at Northridge has been less than satisfactory. During the first week of my visit to the facility, I encountered challenges in establishing communication with the responsible party. Despite having relatives within the same facility who spoke highly of their introduction to the Gardens, my attempts to inquire about enrollment for my mother were met with delays and communication gaps. Upon calling and requesting to speak with the individual in charge, I left my contact information with the receptionist, expecting a prompt callback. Unfortunately, I did not receive any response within the next two days. Upon placing a follow-up call, the same scenario unfolded. Given my limited availability due to a full-time job, I visited the facility during my lunch break in the hopes of resolving the communication issues. Despite expressing my concerns to the receptionist and waiting patiently, it took approximately 20 to 25 minutes before I could engage with the person in charge. During our conversation, I sought clarification on the prolonged process, only to be informed that the delay was attributed to the receptionist not relaying my messages— a claim that I find challenging to accept, considering three messages were left without a response. Following our discussion, I was assured that I would receive an email containing information about VA Benefits that could facilitate my mother's registration at the Gardens. Regrettably, as of today, I am yet to receive the promised email. A recent call to follow up on this matter yielded the response that I would not receive a callback, further adding to my disappointment with the communication history with the designated individual at the Gardens.
The staff here at Gardens at Northridge is awesome. My mother in law loves being here, which says a lot because she is hard to please.
Initially we were greeted by Neil J. and then introduced to Karen D. Karen gave us a tour of the facility because Neil was busy. Two caretakers were waiting at the first room model to greet us. A lovely touch! Neil joined us to complete the tour and go over the details of residency. We were so impressed with everything we made the decision to move my mother in. She had a choice of a few rooms and is completely satisfied with her choice. It is also nice to know that if and when the time comes they also have a skilled nursing facility she can move into.
I highly recommend Brookdale! My mom is 91 years old and had her elbow reconstructed. She was at another skilled nursing facility which was horrific. I could not tolerate the place where she was at! I quickly search and found Brookdale literally in my area. Eden (administrator for skilled nursing) admitted her promptly. Cheryl the social worker was top of her game. Anna the nurse and Lee the nurse were wonderful! There are so many people who I do not know their names but there are a blessing! The facility is clean, sterilized and the food was superb. Brookdale is caring and loving place. I highly recommend Brookdale!!!