NEW HVAC INSTALLATION NIGHTMARE. Installation was set for Friday. On Friday they were a NO SHOW. They rescheduled for Saturday. I lost a day of work and then I also lost half of my weekend. 😡 They installed it on Saturday but did not bring everything required. Therefore, we only had a partially working system. DAY 3 OF THE INSTALL: they returned to complete the work & left a mess with insulator foam left all over my house (pic included). AFTER ALL THIS THE NEW SYSTEM ONLY BLEW WARM AIR A WEEK LATER! I called and was told that I now needed to go through the warranty process. The following Wed they came back and someone needed to be home so this was a 3rd missed day of work! 😭TWO WEEKS of inconvenience, multiple phone calls dealing with reoccurring issues, lots of lost time, & patience. I would not recommend this company to anyone. Management, sales. service, and installation expertise is one of the lowest I have ever seen or experienced. Save yourself from multiple headaches. Find a more experienced and knowledgeable company if you’re in need of a new HVAC system.
Marco Pelayo
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September 12, 2025
I had a recent service visit from NextGen HVAC and Plumbing, and overall, the experience was positive. The technician arrived on time, was professional, and quickly diagnosed and repaired the issue. The quality of the work was excellent, and everything is working perfectly now.
My only hesitation is the cost — while I understand quality service comes at a price, the repair did feel a bit on the expensive side compared to what I expected. That said, I appreciate the prompt and effective service, and I’d still consider using them again if needed as an option
Annie Becket
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November 01, 2025
Technician was excellent. Great communication, knowledgeable, thorough review of my heating system. I didn’t feel pressured into buying additional services that I couldn’t afford. I will definitely contact the company at next service.
Stef Walker
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September 16, 2025
Felipe came by to assess our HVAC system and gave us a lot of insight that our previous general house inspection had missed, which I'm super grateful for. He explained what issues there were and offered a variety of solutions moving forward; we opted for a cleaning and decided to do the more involved issues later but he was able to get started on the work immediately and cleaned our system meticulously! I appreciate how informative Felipe was every step of the way.
Rebecca Diaz
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September 10, 2025
This company is so amazing. They're so efficient. Their prices are reasonable, but most importantly they have trustworthy technicians. I have multiple small children and 4 dogs and their safety and communication was their top priority! Having said that our AC is keeping us cold throughout these heat waves!
NEW HVAC INSTALLATION NIGHTMARE. Installation was set for Friday. On Friday they were a NO SHOW. They rescheduled for Saturday. I lost a day of work and then I also lost half of my weekend. 😡 They installed it on Saturday but did not bring everything required. Therefore, we only had a partially working system. DAY 3 OF THE INSTALL: they returned to complete the work & left a mess with insulator foam left all over my house (pic included). AFTER ALL THIS THE NEW SYSTEM ONLY BLEW WARM AIR A WEEK LATER! I called and was told that I now needed to go through the warranty process. The following Wed they came back and someone needed to be home so this was a 3rd missed day of work! 😭TWO WEEKS of inconvenience, multiple phone calls dealing with reoccurring issues, lots of lost time, & patience. I would not recommend this company to anyone. Management, sales. service, and installation expertise is one of the lowest I have ever seen or experienced. Save yourself from multiple headaches. Find a more experienced and knowledgeable company if you’re in need of a new HVAC system.
I had a recent service visit from NextGen HVAC and Plumbing, and overall, the experience was positive. The technician arrived on time, was professional, and quickly diagnosed and repaired the issue. The quality of the work was excellent, and everything is working perfectly now. My only hesitation is the cost — while I understand quality service comes at a price, the repair did feel a bit on the expensive side compared to what I expected. That said, I appreciate the prompt and effective service, and I’d still consider using them again if needed as an option
Technician was excellent. Great communication, knowledgeable, thorough review of my heating system. I didn’t feel pressured into buying additional services that I couldn’t afford. I will definitely contact the company at next service.
Felipe came by to assess our HVAC system and gave us a lot of insight that our previous general house inspection had missed, which I'm super grateful for. He explained what issues there were and offered a variety of solutions moving forward; we opted for a cleaning and decided to do the more involved issues later but he was able to get started on the work immediately and cleaned our system meticulously! I appreciate how informative Felipe was every step of the way.
This company is so amazing. They're so efficient. Their prices are reasonable, but most importantly they have trustworthy technicians. I have multiple small children and 4 dogs and their safety and communication was their top priority! Having said that our AC is keeping us cold throughout these heat waves!