Giving a generous three stars since my last visit wasn't that good trying to redeem free cheese stick bread. All the times were fine but after my last visit I'll be getting my pizza from somewhere else.
Talin Mouradian
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November 01, 2025
Food is wonderful but you order pizza from this location and no one wants to answer their phones. They pick up and hang up it’s by far the worst location and sadly I had to live near this one. We ordered our food 40 mins ago and they still have no updates on my order
Yvonne Dominguez
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June 28, 2025
My husband ordered under Postmates. I arrived for pick up under his name and denied the order. The employee refused to look at the order number on my cell and said there was nothing under that name. Horrible customer service. Had to call corporate office to have pizza picked up by my husband. When he picked up they still gave him attitude. Incompetent employees and management.
Johnny Johnson
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August 20, 2025
Ordered a large pepperoni, onion and mushroom pizza. It probably had 8 pieces of pepperoni very very little onion, mushrooms and cheese was light. First and last time ever to get a pizza from Papa Johns.
Christa Son
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February 10, 2025
This is the second time I ordered online and they called right before pick up time to tell me the online order is being canceled. The first time I was annoyed but let it go. But this time, it is my son's 5th birthday and his classmates are waiting for the party food. I am extremely annoyed at this place. The person called and said they couldn't get a hold of the local store and said IVR code many times thay said the store was closed. Don't call me before the order time and tell me you called the store many times when the store opens at 11 (and you call me at 11). Of course they aren't going to answer you! If you can't accept pre-orders then don't have it as an option. I expect more from a big business like this. Very disappointed.
Our Address
10223 Sepulveda Blvd, Mission Hills, CA 91345, USA
Giving a generous three stars since my last visit wasn't that good trying to redeem free cheese stick bread. All the times were fine but after my last visit I'll be getting my pizza from somewhere else.
Food is wonderful but you order pizza from this location and no one wants to answer their phones. They pick up and hang up it’s by far the worst location and sadly I had to live near this one. We ordered our food 40 mins ago and they still have no updates on my order
My husband ordered under Postmates. I arrived for pick up under his name and denied the order. The employee refused to look at the order number on my cell and said there was nothing under that name. Horrible customer service. Had to call corporate office to have pizza picked up by my husband. When he picked up they still gave him attitude. Incompetent employees and management.
Ordered a large pepperoni, onion and mushroom pizza. It probably had 8 pieces of pepperoni very very little onion, mushrooms and cheese was light. First and last time ever to get a pizza from Papa Johns.
This is the second time I ordered online and they called right before pick up time to tell me the online order is being canceled. The first time I was annoyed but let it go. But this time, it is my son's 5th birthday and his classmates are waiting for the party food. I am extremely annoyed at this place. The person called and said they couldn't get a hold of the local store and said IVR code many times thay said the store was closed. Don't call me before the order time and tell me you called the store many times when the store opens at 11 (and you call me at 11). Of course they aren't going to answer you! If you can't accept pre-orders then don't have it as an option. I expect more from a big business like this. Very disappointed.